Nikohl Gaston
Jiffy Lube
Spring,TX
19
years of professional experience
Customer-oriented General Manager with proven expertise in operations management, team building, and customer relations. Skilled in enhancing service efficiency, top-ranked customer service, and mentoring staff to achieve exceptional performance.
Work History
General Manager
12 Years 1 Month- Directed daily operations to enhance service efficiency and customer satisfaction.
- Enforced training programs to improve staff performance and retention rates.
- Implemented inventory management systems to optimize stock levels and reduce costs.
- Analyzed sales data to identify trends.
- Streamlined workflow processes, resulting in improved operational effectiveness across the team.
- Mentored management staff, fostering a culture of continuous improvement and accountability.
- Cultivated strong relationships with clients & vendors to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Tire and Lube Technician
1 Year 1 Month- Performed tire rotations and mount & balancing, ensuring optimal vehicle performance and safety.
- Kept shop areas neat, clean, and free of safety hazards.
- Conducted oil changes and fluid checks, maintaining vehicle longevity and customer satisfaction.
- Diagnosed vehicle issues using diagnostic tools, providing accurate repair recommendations to customers.
- Trained junior technicians on best practices for tire installation and lube services, enhancing team efficiency.
- Conducted comprehensive inspections to ensure compliance with state regulations and safety standards.
- Developed detailed inspection reports outlining findings and recommendations for corrective actions.
- Maintained up-to-date knowledge of relevant regulations, laws, policies, and best practices within the state inspector role.
Information Technology Specialist (25B)
6 Years 8 Months- Configured and maintained network systems to ensure optimal performance and security.
- Provided technical support and troubleshooting for hardware and software issues across various platforms.
- Followed initiatives to streamline IT operations, improving efficiency and reducing downtime.
- Mentored junior IT personnel, fostering skill development and enhancing team capabilities.
- Enhanced network security by implementing firewall configurations and vulnerability assessments.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured network printers and other peripheral devices.
- Planned and implemented upgrades to system hardware and software.
- Monitored networks and network devices to resolve technical problems quickly.
Education
High School Diploma
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Staff management
Customer relations
Training and development
Inventory control
Verbal and written communication
Facility management
Timeline
Tire and Lube Technician
Sun Auto Tire & Service
08.2024 - 09.2025Read More
General Manager
Jiffy Lube
07.2014 - CurrentRead More
Information Technology Specialist (25B)
US Army
05.2007 - 01.2014Read More
Geneva High School
High School Diploma
Read More