Programming
Nikola Kuzmanovic
IT Business Analyst And Operations Manager
Inđija
Summary
Outgoing and friendly customer relationship manager with more than 8 years of experience providing incomparable customer service and maintaining a polite, friendly, and professional demeanor. In experience, working with people is based on simplicity, efficiency and adaptability towards different age groups and customer needs. I've worked in the customer service industry for a long time, currently fulfilling duties of a salesman, online support, troubleshooting and general multitasking in a fast paced environment while maintaining customer relationships.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Customer Relationship Management
Spile Mobile Shop
1 2016 - Current
- Exceptional Customer Satisfaction Ratings
- Effective Sales Strategies
- Strategic Marketing Initiatives
- Efficient Data Management
- Quality Assurance and Service Improvement
- Proactive Customer Outreach
- Managed over 100 customers per day
- Increased sales significantly, by over 30%
Transportation Dispatcher
Momentum Drives
05.2022 - 07.2022
- Answered phone calls and responded to customer emails.
- Monitored and tracked dispatch communication systems.
- Provided customers with information on products and services.
- Worked closely with customers to effectively resolve issues and complaints.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Monitored vehicle locations to coordinate timely arrivals.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Gaming Support Agent
5CA
05.2019 - 09.2019
- Monitored systems in operation and quickly troubleshot errors.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Conducted thorough research to diagnose technical issues, offering appropriate solutions to customers.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Bachelor of Science - Information Technology
Singidunum University
Novi Sad 09.2019 - Current
High School Diploma -
Računarska Gimnazija SMART
Novi Sad 09.2015 - 06.2019
Skills
Multitasking
Customer Service
Adaptive
Sales and Marketing
English
Inventory Management
Customer Care
Customer Relationship Management
Handling Technical Issues
Working Under Stress
Problem Solving
Data Entry
Certification
EDCL Profile Certificate
Accomplishments
- Graduated at the top percentage of my class.
- Only student to have a customized final project due to my skillset.
- Obtained an ECDL certificate while in high school.
- Expanded the business I work for currently.
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Languages
Travel
Timeline
Transportation Dispatcher
Momentum Drives
05.2022 - 07.2022
Bachelor of Science - Information Technology
Singidunum University
09.2019 - Current
Gaming Support Agent
5CA
05.2019 - 09.2019
High School Diploma -
Računarska Gimnazija SMART
09.2015 - 06.2019
Customer Relationship Management
Spile Mobile Shop
1 2016 - Current