Programming
Nikola Kuzmanovic
IT Business Analyst And Operations Manager
Inđija
Summary
Outgoing and friendly customer relationship manager with more than 8 years of experience providing incomparable customer service and maintaining a polite, friendly, and professional demeanor. In experience, working with people is based on simplicity, efficiency and adaptability towards different age groups and customer needs. I've worked in the customer service industry for a long time, currently fulfilling duties of a salesman, online support, troubleshooting and general multitasking in a fast paced environment while maintaining customer relationships.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Customer Relationship Management
Spile Mobile Shop
1 2016 - Current
- Exceptional Customer Satisfaction Ratings
- Effective Sales Strategies
- Strategic Marketing Initiatives
- Efficient Data Management
- Quality Assurance and Service Improvement
- Proactive Customer Outreach
- Managed over 100 customers per day
- Increased sales significantly, by over 30%
Transportation Dispatcher
Momentum Drives
05.2022 - 07.2022
- Answered phone calls and responded to customer emails.
- Monitored and tracked dispatch communication systems.
- Provided customers with information on products and services.
- Worked closely with customers to effectively resolve issues and complaints.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Monitored vehicle locations to coordinate timely arrivals.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Gaming Support Agent
5CA
05.2019 - 09.2019
- Monitored systems in operation and quickly troubleshot errors.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Conducted thorough research to diagnose technical issues, offering appropriate solutions to customers.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Bachelor of Science - Information Technology
Singidunum University
Novi Sad 09.2019 - Current
High School Diploma -
Računarska Gimnazija SMART
Novi Sad 09.2015 - 06.2019
Skills
Multitasking
undefinedCertification
EDCL Profile Certificate
Accomplishments
- Graduated at the top percentage of my class.
- Only student to have a customized final project due to my skillset.
- Obtained an ECDL certificate while in high school.
- Expanded the business I work for currently.
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Languages
Travel
Timeline
Transportation Dispatcher
Momentum Drives
05.2022 - 07.2022
Bachelor of Science - Information Technology
Singidunum University
09.2019 - Current
Gaming Support Agent
5CA
05.2019 - 09.2019
High School Diploma -
Računarska Gimnazija SMART
09.2015 - 06.2019
Customer Relationship Management
Spile Mobile Shop
1 2016 - Current
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