Nikola Sadurian
Palmdale,CA
Summary
Dedicated and experienced restaurant manager with 9 years of expertise in various aspects of restaurant management. Proven track record in successful store openings, staff training, inventory systems, ordering, maintenance planning, vendor relations, scheduling, and multitasking. Excellent communication skills and ability to meet deadlines effectively.
Overview
10
10
years of professional experience
Work History
General Manager
Buona Restaurants
Rolling Medows, Algonquin, Harwood heights, Des Plaines and Rosemont, IL
05.2016 - 10.2022
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Led employee evaluations with constructive feedback to boost performance.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Mitigated business risks by working closely with staff members and assessing performance.
Assistant General Manager
Buona Restaurants
Harwood Heights, IL
10.2014 - 05.2016
- Store openings
- Motivated and led team members to work together to achieve targets.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Implemented successful business strategies to increase revenue and target new markets.
- Formed and sustained strategic relationships with clients.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
Restaurant Manager
Buona Restaurant
Glendale Heights, Illinois
02.2013 - 10.2014
- Conducted staff training programs to maintain high-quality service and customer satisfaction
- Implemented efficient inventory systems to optimize stock levels and reduce waste
- Developed strong vendor relations to ensure timely and cost-effective procurement
- Devised maintenance plans to ensure the smooth functioning of restaurant equipment
- Effectively managed employee schedules, ensuring adequate coverage during peak times.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Inspected dining and serving areas for cleanliness and proper setup.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
Bachelor's Degree in Civil Engineering -
Skills
- Store Openings
- Inventory Systems
- Purchasing and Planning
- P&L Management
- Maintenance Planning
- Vendor Relations
- Scheduling
- Multitasking
- Meeting Deadlines
- Communication Skills
- Training and Coaching
- Team Player
- Operations Management
- Recruitment
- Strategic Planning
- Verbal and Written Communication
- Supervision and Training
Languages
Arabic
Native/ Bilingual
Armenian
Limited
English
Full Professional
French
Limited
Timeline
General Manager
Buona Restaurants
05.2016 - 10.2022
Assistant General Manager
Buona Restaurants
10.2014 - 05.2016
Restaurant Manager
Buona Restaurant
02.2013 - 10.2014
Bachelor's Degree in Civil Engineering -
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