Nikolai Wasilk
Cleveland
Summary
Dedicated professional with proven ability to manage multiple customer interactions efficiently. Experienced in overseeing staff and daily operations in dynamic environments. Strong interpersonal and multitasking skills developed through extensive customer service roles.
Overview
14
14
years of professional experience
Work History
Bar Manager
Beerhead Bar and Eatery
Avon
12.2022 - Current
- Managed daily bar operations and ensured efficient service delivery.
- Trained and supervised staff on beverage preparation and customer service standards.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Oversaw inventory management, including ordering and stock rotation processes.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Developed and maintained an extensive beer menu featuring local and craft selections.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Collaborated with kitchen staff to ensure timely service of food and beverages.
- Served wine, beer, and cocktails to patrons at the bar.
Kitchen Manager
Bomba Tacos & Rum
Rocky River
05.2016 - 12.2022
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Supervised daily kitchen operations to ensure smooth workflow and food quality.
- Trained staff on food safety protocols and proper cooking techniques.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
- Managed inventory control by ordering supplies and tracking stock levels.
- Coordinated with front-of-house team to enhance service efficiency and communication.
- Ensured compliance with health regulations and maintained cleanliness standards in the kitchen.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
Kitchen Supervisor
Michael Symon Restaurants
Strongsville
01.2013 - 05.2016
- Supervised kitchen staff to ensure efficient service and execution of menu items.
- Trained new employees on food safety and kitchen procedures.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Maintained a clean working environment by delegating tasks appropriately among staff members.
- Conducted regular staff meetings to discuss performance and address concerns.
- Worked closely with front-of-house personnel during peak hours ensuring customer satisfaction.
- Assisted in resolving customer inquiries regarding food preparation and menu options.
Education
High School Diploma -
Medina County Career Center
Medina, OH06-2012
Skills
- Beverage management
- Menu development
- Inventory control
- Health compliance
- Supply ordering
- Staff training
- Team leadership
- Quality assurance
- Customer service
- Customer feedback management
- Problem solving
- Conflict resolution
- Time management
- Hospitality and accommodation
- Communication skills
- Marketing and sales experience
References
- Tracie Mazzola : 216-544-9256
- Ian Hopkins : 216-513-0669
- Scott Thomas : 216-703-2593
Timeline
Bar Manager
Beerhead Bar and Eatery
12.2022 - Current
Kitchen Manager
Bomba Tacos & Rum
05.2016 - 12.2022
Kitchen Supervisor
Michael Symon Restaurants
01.2013 - 05.2016
High School Diploma -
Medina County Career Center