NIKOLAOS ARSENIS
New York,NY
Summary
Results-driven Property Manager with expertise in managing diverse property operations and maintenance. Skilled in prioritizing tasks to ensure timely resolutions and enhance property performance. Effective in resolving tenant concerns and managing budgets to achieve high customer satisfaction.
Overview
25
25
years of professional experience
Work History
RESIDENTIAL & COMMERCIAL SALES & LEASING
METROPOLIS REALTY
Astoria, NY
04.2001 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Enhanced customer satisfaction through innovative problem-solving.
- Prioritized and organized tasks to meet service goals efficiently.
- Collaborated with team members to achieve project objectives and meet deadlines.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Performed routine maintenance and repairs on equipment to ensure optimal functionality.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
PROPERTY MANAGER
METROPOLIS REALTY
Astoria, NY
04.2001 - 2026
- Oversaw daily operations, maintenance, and administration of various properties.
- Managed tenant relations to ensure timely communication and satisfaction.
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Coordinated property maintenance requests with vendors and contractors to ensure timely resolution of issues.
- Conducted property inspections to assess conditions and identify issues.
- Oversaw lease agreements and ensured compliance with regulations.
- Assisted in budgeting for property operations and maintenance expenses.
- Maintained accurate financial records for rent collections, security deposits, and other income sources to support property management operations.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Drafted and monitored budgets for overall maintenance and operations.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Evaluated current staff performance levels to determine training needs.
- Analyzed market conditions to identify opportunities for enhancing operational efficiency and maximizing property value.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Met with clients to negotiate management and service contracts.
- Liaised between construction manager and tenant during build-out phase of tenant suite.
- Met with committees to discuss and resolve legal and environmental issues.
Education
High School Diploma -
BRYANT HIGH SCHOLL
Queens, NY06-1995
Skills
- Property management
- Organizational skills
- Budget management
- Budgeting and forecasting
- Budgeting and forecasting
- Customer service
- Lease negotiation
- MS office
- Performance evaluation
- Training & Development
- Team management
- Organization and time management
- Time management
- Organizational skills
- Team collaboration
- Facility maintenance
- Calm under pressure
- Conflict resolution
- Networking
- Quality assurance
- Social perceptiveness
- Quality assurance
- MS office
- Training and development
- Organizational skills
- Microsoft Office proficiency
- Quality assurance
Timeline
RESIDENTIAL & COMMERCIAL SALES & LEASING
METROPOLIS REALTY
04.2001 - Current
PROPERTY MANAGER
METROPOLIS REALTY
04.2001 - 2026
High School Diploma -
BRYANT HIGH SCHOLL