NIKOLAS CRUZ
Harlingen,TX
Summary
Dedicated customer service professional with a strong understanding of service delivery and a track record of successfully managing multiple tasks simultaneously. Focused on fostering and maintaining professional relationships to drive business results and enhance profitability.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Advance Call Center Technologies
01.2022 - 06.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Maintenance Technician
Road Ranger, LLC
07.2019 - 06.2022
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
CDL Truck Driver
South Texas Oil Field Solutions
02.2016 - 09.2019
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Maintained safe driving record by observing road rules, remaining cautious, and alert in unfamiliar areas and keeping control of vehicle.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Line Cook
Cracker Barrell Old Country Store
04.2013 - 01.2016
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Education
Welding -
Union Welding School
Harlingen, TX04.2022
GED -
Harlingen High South
Harlingen, TX08.2002
Skills
- Mechanical Skills
- Power and hand tool use
- Welding certified
- Handyman experience
- Troubleshooting experience
- Commercial Driving experience (Expired License)
- Call flow maximization
- Dispute Resolution
- Live chat support
- Building rapport
- Cash Register Operation
- Customer Assistance
Timeline
Customer Service Representative
Advance Call Center Technologies
01.2022 - 06.2023
Maintenance Technician
Road Ranger, LLC
07.2019 - 06.2022
CDL Truck Driver
South Texas Oil Field Solutions
02.2016 - 09.2019
Line Cook
Cracker Barrell Old Country Store
04.2013 - 01.2016
Welding -
Union Welding School
GED -
Harlingen High South
Similar Profiles
Monica FloresMonica Flores
Operations Supervisor at Advance Call Center TechnologiesOperations Supervisor at Advance Call Center Technologies
Arian FazArian Faz
Customer Service Representative at Advance Call Center TechnologiesCustomer Service Representative at Advance Call Center Technologies
Kimberleigh BryanKimberleigh Bryan
Customer Service Representative at Advance Call Center TechnologiesCustomer Service Representative at Advance Call Center Technologies