Championed customer service excellence in construction sales, leveraging over 15 years of industry experience.,Cultivated strong relationships with clients and team members to drive community-focused initiatives.,Led outreach programs aimed at assisting individuals in recovery and transition, enhancing community support.
Hi, I’m
Nikolas David Pratt
Scituate,MA
Summary
Overview
20
years of professional experience
Work History
Gosnold Treatment CenterFalmouth, MA
Counselor
01.2025 - 01.2026
Job overview
- Complete intake process with patients. (BPS, Treatment Plan, continue care plan, discharge)
- Find Placement for patients ie CSS, PHP, Sober living
- Followed safety procedures and assisted with day-to-day operations under the direction of the clinical supervisor, continue to check in with patients throughout the day.
Inspire EnergyBoston, MA
Sales Representative
01.2019 - 01.2024
Job overview
- Represented clean energy options to residential customers through face-to-face outreach.
- Educated clients about their electricity usage and savings opportunities.
- Regularly met and exceeded individual and team sales goals.
The MooringsSt. Thomas, USVI
Customer Service Representative
01.2014 - 01.2018
Job overview
- Handled bookings, check-ins, and guest services for yacht charters in a fast-paced hospitality environment.
- Responded to client needs and solved issues quickly to maintain satisfaction.
- Built relationships with repeat clients and supported front office operations.
Croteau CreationsSouth Shore, MA
Site Supervisor
01.2011 - 01.2013
Job overview
- Supervised a small crew on remodeling and custom carpentry projects.
- Delegated tasks, maintained project schedules, and ensured quality control.
- Communicated directly with clients and helped bring design ideas to life.
Pratt BuildersSouth Shore, MA
General Contractor
01.2006 - 01.2010
Job overview
- Operated independently as a general contractor for home improvement projects.
- Quoted jobs, sourced materials, and led all phases of residential construction work.
- Maintained strong client relationships and delivered reliable craftsmanship.
Education
Liberty University
Bachelor of Theology from Apologetics
University Overview
Scituate High SchoolScituate, MA
High School Diploma
01.2002
University Overview
Skills
Skilled in intake interviewing
Counseling
Mental health support
HIPAA
Self-care strategies
Building rapport
Client advocacy
Crisis intervention techniques
Behavior monitoring
Career counseling
Crisis response
Psychoeducation
Adept at conflict resolution
Treatment Planning
Treatment plans
Biopsychosocial assessments
Bilingual in language and english
Team leadership
Business development and planning
Customer service
Business development
Decision-making
Relationship building and management
Client relationship building
Community Involvement
Community Involvement
- IE Street Ministry, Mass and Cass, Boston, 2021, Present, Provide spiritual and emotional support to people struggling with addiction and homelessness., Distribute essential supplies and pray with those in need during regular outreach walks.
- MATC Brockton Outreach, Brockton, MA, 2021, Present, Support men transitioning into sober living through mentorship and outreach., Coordinate transportation, assist with form completion, and offer encouragement.
Timeline
Counselor
Gosnold Treatment Center
01.2025 - 01.2026
Sales Representative
Inspire Energy
01.2019 - 01.2024
Customer Service Representative
The Moorings
01.2014 - 01.2018
Site Supervisor
Croteau Creations
01.2011 - 01.2013
General Contractor
Pratt Builders
01.2006 - 01.2010
Scituate High School
High School Diploma
Liberty University
Bachelor of Theology from Apologetics