Summary
Overview
Work History
Education
Skills
Timeline
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Nikolas Dickinson

Enfield,CT

Summary

Flexible hard worker ready to learn and contribute to team success. Good with customer satisfaction and moving to complete and set future goals, Good Multi-Tasker and Outgoing.

Overview

2
2
years of professional experience

Work History

Service Manager

Chipotle
Enfield, CT
10.2022 - Current
  • Created detailed reports on service activities for senior management review.
  • Performed root cause analysis on recurring problems encountered by customers.
  • Managed inventory levels of parts necessary for servicing customers' needs.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Hired and trained service department staff to drive performance.
  • Utilized technology to streamline service operations and improve customer experience.
  • Coordinated staff schedules to ensure adequate coverage during peak hours.
  • Maintaining cleanliness and ensuring guest satisfaction and safety.
  • Resolved customer complaints quickly and effectively.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Enfield High School
Enfield, CT
06-2023

Skills

  • Policy and Procedure Enforcement
  • Work Planning and Prioritization
  • Customer Service
  • Staff Supervision
  • Goal Setting
  • Workplace Safety
  • New Employee Hiring
  • Inventory Management
  • Service Quality Management
  • Customer Service Management
  • Employee Training and Development
  • Staff Management
  • Upselling
  • Staff Motivation
  • Critical Thinking
  • Team Leadership
  • Outgoing and Energetic

Timeline

Service Manager

Chipotle
10.2022 - Current

Enfield High School

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Nikolas Dickinson