Nikolas Girse
Hillsboro,Missouri
Summary
Seasoned Auto Glass Technician with a proven track record, demonstrating exceptional precision measurement and customer relationship skills. Excelled in windshield replacement and rock chip repair, surpassing company-defined quality goals. Skilled in Autel Recalibration and training, significantly enhancing service efficiency and customer satisfaction.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
Work History
Auto Glass Technician
Caliber Auto Glass
03.2018 - 10.2023
- Wrote tickets, updated accounts and closed out work orders.
- Replaced windshields and windows in vans, trucks and cars.
- Accepted and processed payments for services.
- Kept work areas organized, clean and free of hazards.
- Processed returns of glass and moldings.
- Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
- Applied primer, installed glass and monitored curing.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Maintained inventory of automotive tools and installation materials.
- Avoided delays or vehicle damage by removing moldings, clips, windshield wipers, screws, bolts and moldings from windshield area.
- Provided quality auto glass installation services, windshield replacement, and crack repair.
- Met or exceeded company-defined quality and production goals.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Reclaibrated vehicle safety components to factory standards
Auto Glass Technician
Reliable Glass
08.2014 - 08.2017
- Replaced windshields and windows in vans, trucks and cars.
- Accepted and processed payments for services.
- Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
- Removed particles such as dirt and loose glass from damaged areas.
- Applied primer, installed glass and monitored curing.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Processed returns of glass and moldings.
- Maintained inventory of automotive tools and installation materials.
- Researched and carefully selected delivery routes to maximize on-time performance and customer satisfaction.
- Avoided delays or vehicle damage by removing moldings, clips, windshield wipers, screws, bolts and moldings from windshield area.
- Provided quality auto glass installation services, windshield replacement, and crack repair.
- Obtained windshields and windows for specific makes and models of vehicles, identifying and addressing defects prior to installation.
- Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
- Inspected glass and vehicles for defects and monitored quality for all completed installations and repairs.
- Met or exceeded company-defined quality and production goals.
- Interacted well with customers and insurance agents to build connections and nurture relationships.
Auto Glass Technician
Techna Glass
08.2010 - 07.2014
- Wrote tickets, updated accounts and closed out work orders.
- Replaced windshields and windows in vans, trucks and cars.
- Accepted and processed payments for services.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Processed returns of glass and moldings.
- Applied primer, installed glass and monitored curing.
- Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
- Kept work areas organized, clean and free of hazards.
- Obtained windshields and windows for specific makes and models of vehicles, identifying and addressing defects prior to installation.
- Maintained inventory of automotive tools and installation materials.
- Provided quality auto glass installation services, windshield replacement, and crack repair.
- Oversaw inventory management and purchasing, proactively ordering required quantity of parts and supplies.
- Met or exceeded company-defined quality and production goals.
- Avoided delays or vehicle damage by removing moldings, clips, windshield wipers, screws, bolts and moldings from windshield area.
- Inspected glass and vehicles for defects and monitored quality for all completed installations and repairs.
- Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted with hiring, training and mentoring new staff members.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Auto Glass Technician and Minority Owner
Girse Auto Glass
06.2000 - 08.2010
- Replaced windshields and windows in vans, trucks and cars.
- Wrote tickets, updated accounts and closed out work orders.
- Processed returns of glass and moldings.
- Kept work areas organized, clean and free of hazards.
- Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Accepted and processed payments for services.
- Applied primer, installed glass and monitored curing.
- Avoided delays or vehicle damage by removing moldings, clips, windshield wipers, screws, bolts and moldings from windshield area.
- Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
- Oversaw inventory management and purchasing, proactively ordering required quantity of parts and supplies.
- Met or exceeded company-defined quality and production goals.
- Obtained windshields and windows for specific makes and models of vehicles, identifying and addressing defects prior to installation.
- Inspected glass and vehicles for defects and monitored quality for all completed installations and repairs.
- Maintained inventory of automotive tools and installation materials.
- Provided quality auto glass installation services, windshield replacement, and crack repair.
- Quoted and Scheduled jobs
- Interacted well with customers to build connections and nurture relationships.
Education
High School Diploma -
Francis Howell North
Saint Charles, MO06-2000
No Degree - Auto Body
Lewis And Clark Career Center
Saint Charles, MO06-2000
Skills
- Mobile site visits
- Precision measurement
- Documentation skills
- Cleaning skills
- Replacing windshields
- Checking warranties
- Preparing surfaces
- Windshield replacement
- Crack repair
- Diagnosing problems
- Glass handling
- Autel Recalibration
- Training
Timeline
Auto Glass Technician
Caliber Auto Glass
03.2018 - 10.2023
Auto Glass Technician
Reliable Glass
08.2014 - 08.2017
Auto Glass Technician
Techna Glass
08.2010 - 07.2014
Auto Glass Technician and Minority Owner
Girse Auto Glass
06.2000 - 08.2010
High School Diploma -
Francis Howell North
No Degree - Auto Body
Lewis And Clark Career Center
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