Nikolas Langtry
Allen Park,MI
Summary
Dynamic leader with a proven track record at Cantoro Italian Market & Bakery, enhancing customer satisfaction and boosting sales through strategic merchandising. Skilled in cutting techniques and sanitation standards, I excel in staff leadership and problem-solving. Known for reliability and excellent communication, I foster teamwork and drive results, ensuring top-quality service and operational efficiency.
Overview
12
12
years of professional experience
Work History
Meat Department Manager
Cantoro Italian Market & Bakery
Plymouth, MI
01.2018 - Current
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Enhanced customer satisfaction by ensuring the highest quality and freshest meat products were available.
- Maintained a clean and organized work environment, adhering to strict sanitation standards for food handling and safety.
- Trained new employees on handling, safety and stocking procedures.
- Boosted sales through strategic merchandising of meat products, creating eye-catching displays and promotions.
- Trained new employees in company policies, best practices, and procedures for handling meat products safely.
- Provided exceptional customer service by assisting shoppers with product selection, cooking techniques, and special requests.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Managed budgets for labor costs, inventory control, and ordering supplies while maintaining desired profit margins.
- Collaborated with other department managers to create a cohesive store environment that prioritized customer satisfaction and encouraged repeat business.
Call Center Associate
Envision Medical Group
Novi, MI
03.2015 - 11.2017
- Assisted customers by answering questions and responding to inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Analyzed and escalated complaints, issues, and grievances to designated departments for investigation and response.
Cook Shift Leader
Pizza Hut
Taylor, MI
06.2014 - 03.2015
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
Produce Associate
Westborn Market
Dearborn, MI
02.2013 - 06.2014
- Stocked fruits and vegetables and removed old or poor quality products.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
Education
Annapolis High School
Dearborn Heights, MISkills
Cutting techniques
Sanitation Standards
Staff Leadership
Schedule Management
Merchandising Strategies
Employee Scheduling
Schedule Coordination
Inventory ordering
Teamwork and Collaboration
Problem-Solving
Additional Information
References are available upon request
Timeline
Meat Department Manager
Cantoro Italian Market & Bakery
01.2018 - Current
Call Center Associate
Envision Medical Group
03.2015 - 11.2017
Cook Shift Leader
Pizza Hut
06.2014 - 03.2015
Produce Associate
Westborn Market
02.2013 - 06.2014
Annapolis High School