Summary
Overview
Work History
Education
Skills
Activities and Honors
Certification
Languages
Timeline
Generic

Nikolas Mihalik

Summerville,SC

Summary

Motivated professional with proven leadership and adaptability in diverse environments. Over one year of experience as a Business Analyst in the federal sector, delivering valuable insights and solutions under pressure. Strong background in teamwork and community engagement, enhanced by extensive international exposure and cultural awareness. Technical skills and analytical abilities contribute to effective problem-solving and project success.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Business Analyst / IT Consultant

CGI Federal
North Charleston, SC
09.2024 - Current
  • Delivered quality client support by resolving inquiries, documenting solutions, and providing guidance to end users.
  • Responded promptly to escalated tickets from Tier 1 and Tier 2 Technical Support staff.
  • Collaborated with stakeholders to establish project scope, user stories, epics, objectives, and deliverables.
  • Updated systems documentation, training materials, and knowledge articles for new and existing systems.
  • Trained global users in a system training triage while working on a cross-functional team.
  • Led Agile ceremonies, including daily stand-up meetings, backlog refinements, and PI planning events.
  • Maintained product backlogs, ensuring that items are well defined and prioritized based on business value.
  • Created dashboards using various tools such as JIRA, Confluence, Trello, to track project progress and milestones.

Business Intelligence Analyst Intern

Elevate Textiles
Charlotte, NC
05.2023 - 07.2023
  • Conducted data analysis, created reports and dashboards using Tableau and Power BI.
  • Created dashboards and visualizations of data to present insights in an understandable way.
  • Analyzed customer profiles, segmentation models, market research and sales performance metrics to develop insights into customer behavior patterns.
  • Attended daily meetings with the Business Intelligence team and reported directly to the director of BI.

Education

Bachelor of Science - Business Administration

Appalachian State University
Boone, NC

Skills

  • Requirements gathering
  • Agile methodology / SDLC
  • Client support
  • Process improvement
  • Power BI
  • SQL
  • JIRA
  • Excel

Activities and Honors

  • Member- Appalachian Information Technology Professionals
  • Vice President- International Business Student Association
  • Alpha Iota Mu Honor Society
  • Magna Cum Laude Honors
  • CIS Cyber Summit Scholarship

Certification

  • Certified Associate in Project Management (CAPM)

Languages

Spanish
Native/ Bilingual
Bulgarian
Full Professional
Italian
Full Professional

Timeline

Business Analyst / IT Consultant

CGI Federal
09.2024 - Current

Business Intelligence Analyst Intern

Elevate Textiles
05.2023 - 07.2023

Bachelor of Science - Business Administration

Appalachian State University

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