Nikolas Otte

• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Educated customers on coffee offerings, sourcing, pairing, and coffee science.
• Assisted with shop upkeep, improvement, inventory, renovations and mechanical upkeep.
• Promoted operational changes that benefited shop-wide efficiency, cleanliness, and employee and customer satisfaction.

• Built and managed a network over over 1000 active customers

through effective communication and quick response, resulting in long-term loyalty and an expanded client base.

• Collected over 500k in sales revenue in various product categories; Top 10% performer through tenure.
• Developed strong product knowledge, effectively communicating features and benefits to customers for informed decision making regarding ski and other outdoor gear.
• Participated in industry trade shows, expanding brand awareness and improving supplier contracts.

• Mentored new coaches to ensure consistent delivery of high-quality instruction across the program.
• Managed scheduling and plans for practices, clinics, and camps
• Implemented safety measures for injury prevention, resulting in reduced incidents during practice sessions.
• Utilized various coaching models and techniques to maximize client success.
• Organized and planned transportation of athletes during events and practices.