Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Nikolas Ross

Newbern,NC

Summary

Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset. I excel when it comes to anything guest related, including resolving any problems or concerns that may present themselves.

Overview

1
1
year of professional experience

Work History

Front Desk Supervisor

Kampgrounds Of America
05.2023 - Current
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Scheduled and assigned daily work and activities for team members.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Oversaw front desk operations with eye for campground reputation, staff productivity, and operational efficiency.
  • Resolved guest issues with sites or reservations with knowledgeable and friendly service.
  • Coordinated with housekeeping, maintenance, and security to meet all guest needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms and sites
  • Collected site deposits, fees, and payments.
  • Introduced customers to campground amenities with pleasant and helpful demeanor.
  • Attended staff meetings and brought issues to attention of upper management.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Responded to telephone, email and in-person inquiries regarding reservations, campground information and guest concerns.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved guest complaints by addressing issues promptly.

Campground Supervisor

Kampgrounds Of America
05.2022 - 10.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.

Education

Associate of Political Science - Political Science And Government

University of Texas At Austin
Austin, TX
12.2022

Skills

  • Corporate Branding
  • Operations Management
  • Compliance Requirements
  • Time Management
  • Listening Skills
  • Telephone Etiquette
  • Constructive Feedback
  • Account Changes
  • Hospitality Service Expertise
  • Checking Reservations
  • Confirmations and Cancellations
  • Mentoring
  • Cash Handling
  • Staff Supervision
  • Guest Service Oversight
  • Guest Registration
  • Guest Satisfaction
  • Payment Processing

Additional Information

I am currently in the Management In Training (MIT) program with KOA corporate, learning how to finance and budget campground funds as well as other internal skills. I'm a hard worker that takes guest satisfaction seriously as well as the satisfaction of my fellow co-workers. I'm very easy going, empathetic, kind, and polite which I feel helps me excel in the customer service industry.

Timeline

Front Desk Supervisor

Kampgrounds Of America
05.2023 - Current

Campground Supervisor

Kampgrounds Of America
05.2022 - 10.2022

Associate of Political Science - Political Science And Government

University of Texas At Austin

Similar Profiles

CREATE PROFILE
Nikolas Ross