Nikolas Samuels
Bristow,VA
Summary
Experienced professional seeking new opportunities for growth and development. Over 7 years
of specialized experience in logistics and operations. Proficient leader with strengths in
leveraging top notch planning and problem-solving skills. Ability to adapt in fast-paced
environments. Adept at providing exceptional customer service to promote client retention. An
overall reliable team player with strong work ethic.
Overview
7
7
years of professional experience
Work History
Operations Supervisor
Hub Group
Chantilly, VA
10.2017 - Current
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Identified areas of improvement and developed strategies to increase efficiency.
- Monitored staff performance and provided feedback for improvement.
- Manage support staff in planning and implementation of daily warehouse operations to streamline business effectiveness.
- Liaise with companies and consumers to track freight traffic, resolve inquiries, and compile data for billing.
- Ensure that reported customer issues were resolved and provide technical support.
- Spearheaded simplification initiatives and operational strategies to improve coordination and drive customer satisfaction.
- Provided performance metrics and trend reports to upper management, aiding in overall operations.
Education
High School Diploma -
Stonewall Jackson High School
Manassas, VA06-2014
Some College (No Degree) -
Daytona State College
Daytona Beach, FLSkills
- Financial Administration
- Quality Assurance
- Compliance Management
- Customer Relations
- Risk Management
- Staff Supervision
- Logistics Coordination
- Warehouse Operations
- Team Training
- Logistics Management
- Management
- Logistics 7 years
- Communication Skills
- Order picking
- Load & Unload
- Microsoft Word & Excel
- Web Development (HTML,CSS,JavaScript)
- Freight Experience
- Dispatching
Timeline
Operations Supervisor
Hub Group
10.2017 - Current
High School Diploma -
Stonewall Jackson High School
Some College (No Degree) -
Daytona State College
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