Summary
Overview
Work History
Education
Skills
Certification
-
Timeline
Generic

Nikolas Strasser

Mesa,AZ

Summary

  • IT support technician with 3+ years experience in troubleshooting and adapting to new technologies, establishing ongoing positive relations and proactively seeking improvement opportunities.
  • Team lead in writing scripts to automate redundant tasks for a more streamline operation to increase productivity and account creation, in turn, minimizing work overflow, maximizing customer satisfaction and overall quality through group collaboration and continued development.
  • Actively pursuing Network+ certification.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Maintenance Technician

United Southwest Components
Tempe, AZ
10.2023 - Current

• Operating and managing lumber and all heavy equipment.
• Maintaining, inspecting and operating saw mills, pneumatic equipment
and forklift daily.
• Maintaining a clean and safe work space.
• Troubleshooting computers and software related issues.

Information Tech Specialist LE

Butler County Information Technology
El Dorado, KS
01.2023 - 09.2023
  • Performs PC deployments, maintains PC deployment schedule, maintains inventory of deployments.
  • Assists users in operation of computers and software, including Microsoft Windows, and Microsoft Office products while working within helpdesk ticketing system, respond to and resolve new tickets, escalate tickets as appropriate.
  • Plans, leads, and manages or participates in hardware or software projects including training of computer systems users especially during new system rollouts or upgrades.
  • Assists in monitoring and enforcement of computer system security and policies also maintaining documentation of environment, track and record inventory.
  • Installs, configures, and maintains peripheral and networked equipment such as printers, scanners, plotters, GIS equipment, copper and fiber. network cabling and other devices.
  • Performs preventative maintenance and upgrades on a schedule, equipment replacement as well as monitor all mobile device and remote connections to servers.
  • Works with vendors and contractors to provide technical support and/or maintenance of customized software applications, database systems.
  • Identifies improvement opportunities; Examples include but not limited to tools, processes, procedures, installation, configuration and troubleshooting techniques.

Cable Technician

Mill-Tel, Inc.
Park City, KS
04.2021 - 03.2022
  • Routing coax in/out of residential homes.
  • Troubleshooting Internet/Phone/VoiP.
  • Installing/Reinstalling cable connections.

Detention Housing Corporal

Butler County Detention Facility
El Dorado, KS
01.2016 - 03.2021
  • Supervise Jail Deputies and Jail Recruits during assigned shift in the feeding, clothing, disciplining, hygiene, and general welfare of inmates and maintains security over jail inmates in all phases of activity,
  • Conducting security checks, cell searches, reviewing security cameras and logging all information accurately.
  • May be assigned to work any post or perform any duty of a deputy in order to fill vacancies or to maintain the smooth operation of the facility.

Education

Undergraduate - CTNA - Computer Technology & Network Administrator

Wichita Technical Institute
04.2023

Skills

  • Troubleshooting
  • Computer Networking
  • IT Support
  • Desktop Support
  • Network Support
  • Help Desk
  • Active Directory
  • VoIP
  • Microsoft Windows
  • Microsoft Windows Server
  • Microsoft Office
  • Operating Systems
  • DNS
  • LAN
  • Linux
  • DHCP
  • Ethernet
  • Windows
  • Mac OS
  • VPN
  • IOS
  • Organizational skills

Certification

CompTIA A+, 11/01/22, 11/01/25

-

 References upon request

Timeline

Maintenance Technician

United Southwest Components
10.2023 - Current

Information Tech Specialist LE

Butler County Information Technology
01.2023 - 09.2023

Cable Technician

Mill-Tel, Inc.
04.2021 - 03.2022

Detention Housing Corporal

Butler County Detention Facility
01.2016 - 03.2021

Undergraduate - CTNA - Computer Technology & Network Administrator

Wichita Technical Institute
Nikolas Strasser