IT support technician with 3+ years experience in troubleshooting and adapting to new technologies, establishing ongoing positive relations and proactively seeking improvement opportunities.
Team lead in writing scripts to automate redundant tasks for a more streamline operation to increase productivity and account creation, in turn, minimizing work overflow, maximizing customer satisfaction and overall quality through group collaboration and continued development.
Actively pursuing Network+ certification.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Maintenance Technician
United Southwest Components
Tempe, AZ
10.2023 - Current
• Operating and managing lumber and all heavy equipment.
• Maintaining, inspecting and operating saw mills, pneumatic equipment
and forklift daily.
• Maintaining a clean and safe work space.
• Troubleshooting computers and software related issues.
Information Tech Specialist LE
Butler County Information Technology
El Dorado, KS
01.2023 - 09.2023
Performs PC deployments, maintains PC deployment schedule, maintains inventory of deployments.
Assists users in operation of computers and software, including Microsoft Windows, and Microsoft Office products while working within helpdesk ticketing system, respond to and resolve new tickets, escalate tickets as appropriate.
Plans, leads, and manages or participates in hardware or software projects including training of computer systems users especially during new system rollouts or upgrades.
Assists in monitoring and enforcement of computer system security and policies also maintaining documentation of environment, track and record inventory.
Installs, configures, and maintains peripheral and networked equipment such as printers, scanners, plotters, GIS equipment, copper and fiber. network cabling and other devices.
Performs preventative maintenance and upgrades on a schedule, equipment replacement as well as monitor all mobile device and remote connections to servers.
Works with vendors and contractors to provide technical support and/or maintenance of customized software applications, database systems.
Identifies improvement opportunities; Examples include but not limited to tools, processes, procedures, installation, configuration and troubleshooting techniques.
Cable Technician
Mill-Tel, Inc.
Park City, KS
04.2021 - 03.2022
Routing coax in/out of residential homes.
Troubleshooting Internet/Phone/VoiP.
Installing/Reinstalling cable connections.
Detention Housing Corporal
Butler County Detention Facility
El Dorado, KS
01.2016 - 03.2021
Supervise Jail Deputies and Jail Recruits during assigned shift in the feeding, clothing, disciplining, hygiene, and general welfare of inmates and maintains security over jail inmates in all phases of activity,
Conducting security checks, cell searches, reviewing security cameras and logging all information accurately.
May be assigned to work any post or perform any duty of a deputy in order to fill vacancies or to maintain the smooth operation of the facility.