NIKOLAS VANRIPER
New York
Summary
Dynamic sales and support professional with a proven track record at Charter Communications, excelling in inbound sales and technical support. Leveraging strong communication and emotional intelligence, I consistently exceeded sales targets while resolving complex issues, enhancing customer satisfaction, and fostering long-term relationships through effective collaboration and detail-oriented service.
Overview
4
4
years of professional experience
Work History
Inbound Sales
Charter Communications
San Diego
01.2023 - Current
- Excelled in high-volume inbound sales environments by handling calls, chats, and emails; expertly conducting needs assessments through active listening and applying consultative selling techniques to recommend and close tailored Spectrum bundles (Internet, Mobile, TV, Voice), consistently meeting or exceeding monthly sales targets while delivering exceptional customer experiences.
- Proficient in navigating CRM (Salesforce), billing, and order-processing systems to ensure accurate, efficient transactions; combined technical accuracy with persuasive communication and objection-handling skills to turn inquiries into revenue and build long-term customer loyalty.
Telecommunications Level 3 technical support representative
Charter Communications
San Diego
01.2022 - 01.2023
- Delivered comprehensive remote customer support for account activation, creation, maintenance, billing inquiries, and service enhancements; expertly troubleshooting video, internet, and voice issues using diagnostic tools and resources to resolve complex technical and billing disputes quickly, ensuring high customer satisfaction and first-call resolution rates.
- Provided end-to-end billing and technical resolution for payment issues, service repairs, and account adjustments while serving as the primary liaison between customers and field operations; authorized account origination and mediated escalations to minimize service disruptions.
Education
High school -
Desert Mountain High school
Scottsdale, Arizona01.2021
Skills
- Broadband Technologies
- Network Infrastructure
- Network Solutions
- Icoms
- CSG
- Excel
- Active listening
- Communication
- Emotional intelligence
- Relationship building
- Collaboration
- Detail-oriented
Core Competences
Broadband Technologies, Network Infrastructure, Network Solutions, Icoms, CSG, Excel, Active listening, Communication, Emotional intelligence, Relationship building, Collaboration, Detail oriented
Accomplishments
Top 1% percent Quarter 3 2024 - All combined metrics averaged out while being in competition with approximately 300 other reps in the department
Timeline
Inbound Sales
Charter Communications
01.2023 - Current
Telecommunications Level 3 technical support representative
Charter Communications
01.2022 - 01.2023
High school -
Desert Mountain High school