Nikole Baker

Work History

Lee Health

04.2024 - Current

Spearheaded quality improvement initiatives targeting key performance indicators within the clinical setting.
Created open lines of communication between nurses, physicians, and other members of the healthcare team to streamline decision-making processes.
Steered departmental accreditation efforts that led to successful evaluations from external regulatory bodies.
Mentored new nurse leaders in their transition into management roles, providing guidance on best practices in leadership and administration.
Coordinated orientation programs for newly hired nurses, ensuring smooth integration into the existing team dynamics.
Established performance standards for nursing staff, fostering a culture of accountability and excellence in patient care delivery.

OSF Health Care

01.2017 - 08.2023

Managed five offices, Pulmonary, Maternal Fetal, Orthopedics, Podiatry, General Surgery
Enhanced patient care by implementing evidence-based nursing practices and protocols.
Streamlined workflow for increased efficiency by optimizing scheduling and delegating tasks to the appropriate staff members.
Reduced hospital readmissions by developing and implementing effective discharge planning processes.
Improved patient satisfaction scores with continuous assessment of patient needs and prompt resolution of concerns.
Increased employee retention rates by creating a supportive work environment that valued teamwork and open communication.
Managed budgets and resources, consistently meeting financial goals while maintaining high-quality patient care standards.
Implemented quality improvement initiatives to identify areas for potential enhancements in patient care delivery methods.
Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.

OSF HealthCare

01.2015 - 01.2017

Enhanced patient care quality by developing and implementing clinical practice guidelines and nurse clinic protocols.
Contributed to the successful accreditation of the clinic by demonstrating adherence to industry best practices during site inspections.
Kept up-to-date with the latest clinical research and best practices, incorporating new findings into treatment protocols as necessary.
Acted as a liaison between the clinic and various community organizations, fostering partnerships to further enhance patient care services.
Implemented innovative data tracking systems to monitor key performance indicators and inform ongoing improvements in service delivery.
Implemented and oversaw quality assurance processes and systems in collaboration with manager.

OSF HealthCare Saint Francis Medical Center

01.2013 - 01.2015

Enhanced employee efficiency by developing and delivering comprehensive Epic training programs.
Boosted staff proficiency in Epic applications through tailored instructional materials and hands-on exercises.
Achieved high satisfaction ratings from trainees by consistently providing clear, concise, and relevant instruction.
Identified knowledge gaps and addressed them through targeted training sessions, improving overall productivity within the organization.
Facilitated smooth system transitions for employees moving between departments or roles requiring different levels of expertise in using Epic applications.

OSF Health Care

01.2012 - 01.2013

Improved patient care by providing support to various ambulatory cardiovacular departments as a Float Nurse.
Delivered high-quality nursing care to diverse patient populations in various clinical settings and departments.
Streamlined workflow efficiency, quickly adapting to new environments and protocols within different units.
Managed time effectively to balance competing priorities in high-pressure situations across multiple units.
Participated actively in professional development opportunities such as continuing education seminars or certification courses to stay current with industry trends and best practices.

University Of Missouri-Columbia

12.2002 - 01.2012

Floated throughout the hospital system ICU, ER, Med-Surg, Surgery, HOD's, labs
Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.