Nikole Fournier

Work History

Senior Executive Assistant

John Hancock

Boston, MA

01.2017 - 01.2024

Independently manages the schedule of the Global Head of DEI & the Head of U.S HR
Prioritizes appointments, resolves conflicts, anticipates, and handles trickle down effects
Interacts with both internal and external clients, executives, leaders, and administrative assistants to coordinate a variety of meetings and other initiatives
Always shows initiative, professionalism, sensitivity and understanding of issues and takes extreme care for confidentiality
Handles the day-to-day responsibilities pertaining to office management and transportation whenever necessary
Orders office supplies, handles food orders for meetings, coordinates dinner reservations and travel arrangements
Prepare, review and submit expense reports
Create, edit, and modify presentations
Arranges for gifts for life events i.e., marriage, new baby, funerals, etc
Arranges for social events, team events, etc
Work on special and ongoing projects as requested
Anticipates and addresses obstacles, conflicts, and nuances with the goal of ensuring as smooth a day as possible for the Executive
Works closely with direct report staff, coordinating calendars, completing presentations
Plans and coordinates all business travel arrangements including ticketing, detailed itineraries, advanced information for travel/weather conditions, pre-check-in, TSA arrangements, passport coordination, Visas, hotel memberships, and ground transportation
Independently responds to questions and situations which arise during Executive's absence
Handles preparation of all payment requests for invoices from vendors
Prioritizes and summarizes contents of incoming materials - e.g., mail, reports, government notifications, articles, competitor packages
Has knowledge of operations, and an understanding of pertinent individuals involved, protocols, actions required, timelines, signature authority required, compliance and regulatory mandates, etc
Manage projects as assigned by executive and ensures the accuracy and timely completion of tasks
Independently gathers information, tests for reasonableness, and analyzes data
Makes recommendations regarding change and solutions to issues or problems
Carefully proofreads all documents sent out by the executive, whether created by the admin/executive or by someone else, ensuring grammatically correct and no spelling issues.
Provided administrative support to the executive team, managing calendars and scheduling meetings.
Managed multiple projects simultaneously while ensuring deadlines were met without compromising quality standards.
Maintained knowledge of organizational policies and procedures to ensure compliance with applicable laws and regulations.
Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
Developed processes for streamlining workflow among various departments within the organization by establishing effective communication channels between teams.
Wrote and distributed executive meeting agendas to department heads and executive team members.
Leveraged word processing software to create proposals, letters and memos.
Developed and maintained filing systems, databases, records management systems, and other office resources.
Assisted with event planning by coordinating catering services, reserving venues, ordering supplies.
Processed executive subscriptions, license renewals, continuing education requirements, and membership renewals.
Acted as a liaison between the executive team and other departments within the organization.
Compared information and coordinated with other executive assistants to arrange accommodations, transportation and personal assistance, providing logistical support to visiting executives.
Researched documents and analyzed information.
Obtained signatures for important financial and legal documents.
Ensured that all documents were properly signed by relevant parties before being submitted for further processing.
Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Collaborated with internal teams to support long-term research, marketing and ad hoc projects.
Monitored budgets related to projects assigned by senior executives while also providing feedback on ways to reduce costs where possible.
Approved travel expenses and reimbursement requests from managers and other administrative support professionals.
Prepared agendas for meetings in consultation with the executive team to ensure all necessary materials were available prior to each meeting.
Updated and implemented administrative and executive support policy changes and monitored effects.
Prepared invoices and drafted memos for executives.
Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
Coordinated multiple schedules using online calendaring system.
Researched and prepared information for presentations to high-level executives.
Compiled meeting agendas and supportive materials ahead of meetings.
Revised and maintained master calendar to coordinate meetings across multiple time zones.
Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
Maintained company confidence and protected business operations by keeping sensitive information confidential.
Organized executive presentations, reports, and correspondence for internal and external stakeholders.
Composed confidential communications on behalf of senior executives in response to inquiries from staff members or external contacts.
Conducted research, documentation and reports for executive team, board members and stakeholders.
Executed special objectives and projects in response to executive team and board member requests.
Transcribed minutes of meetings accurately using technology such as Microsoft Word or Google Docs.
Verified operation of equipment by completing preventive maintenance and troubleshooting malfunctions.
Managed complex calendar scheduling with focus on proper allocation of executive availability.
Processed travel expenses and reimbursements for executive team and senior management group.
Conducted research to prepare, gather and proof briefing materials, agendas and decks for executive-level meetings.
Handled scheduling and logistics planning for conferences and monthly meetings.

Senior Executive Assistant

John Hancock

Boston, MA

01.2014 - 01.2017

Independently manages the schedule of the SVP and Chief Global Compliance Office
Prioritizes appointments, resolves conflicts, anticipates, and handles trickle down effects
Manages calendar, sets up conference and video conference calls
Interacts with both internal and external clients, executives, leaders, and assistants to coordinate a variety of meetings and other initiatives
Always shows initiative, professionalism, sensitivity and understanding of issues and takes extreme care for confidentiality
Handles the day-to-day responsibilities pertaining to office management and transportation whenever necessary
Orders office supplies, handles food orders for meetings, coordinates dinner reservations and travel arrangements
Prepares expense reports, presentations, arranges for gifts, handles social events, and works on special and ongoing projects
Manages the SVP's contacts, answers phone, returns calls, responds to necessary emails
Anticipates and addresses obstacles, conflicts, and nuances with the goal of ensuring as smooth a day as possible for the SVP
Works closely with direct report staff, coordinating calendars, completing presentations
Plans and coordinates all business travel arrangements including ticketing, detailed itineraries, advanced information for travel/weather conditions, pre-check-in, TSA arrangements, passport coordination, Visas, hotel memberships, and ground transportation
Handles open job postings for internal systems
Independently responds to questions and situations which arise during Manager's absence
Handles preparation of all payment requests for invoices from vendors
Works on the Ethics Hotline, for administrative purposes
Works on GCO Conference, planning and execution of conference.

Senior Executive Assistant

John Hancock

Boston, MA

03.2009 - 05.2013

Independently managed the schedule of the EVP of Variable Annuities & Corporate Development and Corporate Strategies
Prioritized appointments, resolved conflicts, anticipated and handled trickle down effects
Managed calendar, set up conference and video conference calls, and proactively provided a review of meetings/events for the following day
Interacted with both internal and external clients, executives, leaders, and other assistants to coordinate a variety of meetings and other initiatives
Always showed initiative, professionalism, sensitivity and understanding of issues and extreme care for confidentiality
Handled the day-to-day responsibilities pertaining to office management and transportation whenever necessary
Ordered office supplies, handled food orders for meetings, coordinated dinner reservations and travel arrangements
Prepared expense reports, presentations, arranged for gifts where necessary, handled social events, and worked on special and ongoing projects
Managed the EVP's contacts, answered phones, checked voicemail, returned calls, read and responded to necessary emails
Anticipated and addressed obstacles, conflicts, and nuances with the goal of ensuring as smooth a day as possible for the EVP
Worked closely with direct report staff, coordinating calendars, completing presentations, reviewing and approving expense reports
Planed and coordinated all business travel arrangements including ticketing, detailed itineraries, advanced information for travel/weather conditions, pre-check-in, TSA arrangements, passport coordination, Visas, hotel memberships, and ground transportation
Handled budget maintenance and review, FTE review
Independently responded to questions and situations which arose during Manager's absence
Handled preparation of all payment requests for invoices from vendors
Scheduled and ran Town Halls for onsite and offsite meetings.

Executive Assistant

John Hancock

Boston, MA

04.2007 - 03.2009

Independently managed the schedule of the VP of Annuities Marketing
Prioritized appointments, resolved conflicts, anticipated, and handled trickle down effects
Managed calendar, set up conference and video conference calls, and reviewed the daily run down of meetings/events for the following day
Interacted with both internal and external clients, executives, leaders, and assistants to coordinate a variety of meetings and other initiatives
Always showed initiative, professionalism, sensitivity and understanding of issues and extreme care for confidentiality
Typed and produced reports, letters, graphics, and other documents
Handled routine correspondence as directed
Assembled information for use in reports and meetings
Proofread a variety of electronic and printed materials
Composed letters, memorandum and other documents from dictation and verbal direction
Handled administrative projects as assigned by management and ensured the accurate and timely completion of tasks
Handled the day-to-day responsibilities pertaining to office management and transportation whenever necessary
Ordered office supplies, handled food orders for meetings, coordinated dinner reservations and travel arrangements
Prepared expense reports, presentations, arranged gifts, handled social events, and worked on special and ongoing projects
Managed the VP's contacts, answered phones, checked voicemail, returned calls, read and responded to necessary emails
Anticipated and addressed obstacles, conflicts, and nuances with the goal of ensuring as smooth a day as possible for the VP
Worked closely with direct report staff, coordinating calendars, completing presentations, reviewing and approving expense reports
Planed and coordinated all business travel arrangements including ticketing, detailed itineraries, advanced information for travel/weather conditions, pre-check-in, TSA arrangements, passport coordination, Visas, hotel memberships, ground transportation
Handled budget maintenance and review, FTE review, monthly accruals
Independently responded to questions and situations which arose during Manager's absence
Handled preparation of all payment requests for invoices from vendors
Made recommendations regarding change and solutions to issues or problems.

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Summary

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Work History

Senior Executive Assistant

Senior Executive Assistant

Senior Executive Assistant

Executive Assistant

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