Nikole LaRoux
Arlington
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers outstanding active listening and multitasking abilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Shift Supervisor
On The Border
10.2022 - 02.2025
- Managed 8-10 servers and staff members to effectively foster team-oriented environment.
- Knowledge of menu items and ingredients to support customer selection.
- Provided exceptional service to high volume of daily customers.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Trained and acclimated new servers to restaurant's culture and operations.
- Managed tables throughout dining room to execute service at highest level.
Operations Clerk
Wells Fargo
06.2020 - 12.2023
- Entering data and sorting mail to support operations department.
- Processing payments for multiple accounts and customers while greatly utilizing attention to detail and accuracy
CSR
Spectrum
08.2017 - 04.2020
- Answer inbound calls for technical support
- Assist customers with billing inquiries
- Educate new team members on procedures and how to navigate through systems
Manager of Operations
Ross Dress for Less
06.2013 - 08.2017
- Manage a team of 12 - 20 associates
- Payroll
- Scheduling
- Store Presentation
- Manage stock room
- Cash Office
- Train new associates
CSR
CSS
11.2010 - 04.2013
- Inbound and Outbound Call center
- Schedule Appointments for Real Estate Agents
Education
Diploma -
Martin High School
ARLINGTON, TX01.2008
Skills
- Front Desk Operations
- Communication Skills
- Telecommunication
- Retail
- Scheduling Appointments
- Client Consulting
- Professional
- Presentations
- Cash Handling
- Data Gathering
- Attention to Detail
- Multitasking and Prioritization
- Data Entry and 10-Key
Certification
TABC and Food Handlers
Timeline
Shift Supervisor
On The Border
10.2022 - 02.2025
Operations Clerk
Wells Fargo
06.2020 - 12.2023
CSR
Spectrum
08.2017 - 04.2020
Manager of Operations
Ross Dress for Less
06.2013 - 08.2017
CSR
CSS
11.2010 - 04.2013
Diploma -
Martin High School
TABC and Food Handlers
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