Nikole LaRoux
Garland,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers outstanding active listening and multitasking abilities.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
Head Bartender
Main Event
03.2025 - Current
- Supervised daily bar operations, ensuring compliance with health and safety regulations.
- Provided exceptional customer service, resolving complaints to maintain high satisfaction ratings.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Prepared garnishes by evenly slicing and pitting fruits.
Shift Supervisor
On The Border
06.2007 - 02.2025
- Managed 8-10 servers and staff members to effectively foster team-oriented environment.
- Knowledge of menu items and ingredients to support customer selection.
- Provided exceptional service to high volume of daily customers.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Trained and acclimated new servers to restaurant's culture and operations.
- Managed tables throughout dining room to execute service at highest level.
Operations Clerk
Wells Fargo
06.2020 - 12.2023
- Entering data and sorting mail to support operations department.
- Processing payments for multiple accounts and customers while greatly utilizing attention to detail and accuracy
CSR
Spectrum
08.2017 - 04.2020
- Answer inbound calls for technical support
- Assist customers with billing inquiries
- Educate new team members on procedures and how to navigate through systems
Manager of Operations
Ross Dress for Less
06.2013 - 08.2017
- Manage a team of 12 - 20 associates
- Payroll
- Scheduling
- Store Presentation
- Manage stock room
- Cash Office
- Train new associates
CSR
CSS
11.2010 - 04.2013
- Inbound and Outbound Call center
- Schedule Appointments for Real Estate Agents
Education
Diploma -
Martin High School
ARLINGTON, TX01.2008
Skills
- Front Desk Operations
- Communication Skills
- Telecommunication
- Retail
- Scheduling Appointments
- Client Consulting
- Professional
- Presentations
- Cash Handling
- Data Gathering
- Attention to Detail
- Multitasking and Prioritization
- Data Entry and 10-Key
- Bartending
- Serving
Certification
TABC and Food Handlers
Timeline
Head Bartender
Main Event
03.2025 - Current
Operations Clerk
Wells Fargo
06.2020 - 12.2023
CSR
Spectrum
08.2017 - 04.2020
Manager of Operations
Ross Dress for Less
06.2013 - 08.2017
CSR
CSS
11.2010 - 04.2013
Shift Supervisor
On The Border
06.2007 - 02.2025
Diploma -
Martin High School