Laure Velle Michel
Saugus,MA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Concierge Services Inc,
Boston, MA
11.2023 - Current
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Worked closely with human resources to support employee management and organizational planning.
Concierge
Concierge Service Inc.
06.2023 - Current
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Created welcoming and comfortable environment for guests and residents.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Guest Service Representative
Airport Terminal Services, ATS
11.2022 - 03.2023
- Maintained high level of professionalism and discretion when dealing with guests.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Direct Care Worker
Clarity Of Mind Adult Day Care
04.2022 - 09.2022
- Assisted more than 10 clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Documented vitals, behaviors, and medications in client medical records.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Education
Bachelor of Science - Health Administration
Western Governors University
Salt Lake City, UT05.2026
High School Diploma -
Matignon High School
Cambridge, MA05.2021
Skills
- Hospitality Service Expertise
- Front Desk Operations
- Conflict Resolution
- Bilingual
- Schedule Management
- Staff Management
Languages
French
Native/ Bilingual
Timeline
Shift Supervisor
Concierge Services Inc,
11.2023 - Current
Concierge
Concierge Service Inc.
06.2023 - Current
Guest Service Representative
Airport Terminal Services, ATS
11.2022 - 03.2023
Direct Care Worker
Clarity Of Mind Adult Day Care
04.2022 - 09.2022
Bachelor of Science - Health Administration
Western Governors University
High School Diploma -
Matignon High School
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