Ommar Zamora
San Diego,CA
Summary
Accomplished Barista adept at producing quality drinks while managing high-volume store with composure and efficiency. Extensive coffee and tea knowledge. Superior customer service skills and commitment to upholding highest standards of product quality and operational efficiency.
As management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
Chula Vista, CA
08.2020 - Current
- Ensure the availability of sufficient supplies.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Barista
KSLR
San Diego, CA
12.2019 - 07.2020
- Created over tones drinks in average shifts with consistently positive customer satisfaction scores
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Maintained supply levels in counter and customer areas to meet typical demands
- Completed over numerous successful cash audits to correctly balance drawers at end of each shift
- Prepared coffee, cleaned dining areas, opened register and carried out other opening duties
Education
High School Diploma -
James Madison High School
San Diego, CA06.2019
Skills
- Point of sale knowledge
- Exceptional customer service
- Coffee machinery
- Sales expertise
- Cash Handling
- Friendly and outgoing
- Retail management
- Food running
- Opening and closing duties
- Hospitality service expertise
- Employee training
- Workplace safety
- Staff management
Languages
Spanish
Limited Working
Timeline
Shift Supervisor
Starbucks
08.2020 - Current
Barista
KSLR
12.2019 - 07.2020
High School Diploma -
James Madison High School