Christina Saenz
Houston,Texas
Summary
College graduate and shift manager with extensive experience in food, beverage and retail.
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
11
11
years of professional experience
Work History
Shift Supervisor
Starbucks Coffee Company
03.2019 - Current
- Enforced company policies and regulations with employee and customers.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
Server & Bartender
Wichita Falls Country Club
03.2022 - 09.2022
- Cultivated warm relationships with regular customers.
- While serving and crafting, I followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
Front Desk Agent and Night Audit
Homewood Suites by Hilton
09.2017 - 09.2018
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees, and payments.
- Kept accounts in balance and ran daily reports to verify totals.
- Coordinated with vendors and housekeeping for repair and maintenance of hotel.
Assistant Manager
Sonic Drive-in
12.2013 - 09.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Generated repeat business through exceptional customer service.
- Read food order slips or received verbal instructions to properly prepare and cook food.
- Prepared drink and ice cream products while following safe food handling procedures.
Education
Bachelor of Arts - Anthropology
Arizona State University
Tempe, AZ12.2023
Skills
- Inventory management
- Staff motivation
- Inventory control and record keeping
- Customer service expertise
- Hospitality service expertise
Accomplishments
- Partner of the Quarter at Starbucks Q1 2020, Q2 2021 and Q2 and Q2 2025
- Employee of the Month June 2018 at Homewood Suites
Awards
- Partner of the Quarter, Starbucks, Q1 2020, Q1 2021, Q2 2025
- Employee of the Month, Homewood Suites by Hilton, June 2018
Timeline
Server & Bartender
Wichita Falls Country Club
03.2022 - 09.2022
Shift Supervisor
Starbucks Coffee Company
03.2019 - Current
Front Desk Agent and Night Audit
Homewood Suites by Hilton
09.2017 - 09.2018
Assistant Manager
Sonic Drive-in
12.2013 - 09.2017
Bachelor of Arts - Anthropology
Arizona State University
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