Lauren Hull
Fort Wayne,IN
Summary
Dynamic Shift Supervisor with a proven track record at Dollar General Store, excelling in staff training and customer service management. Spearheaded initiatives that significantly enhanced sales performance and customer satisfaction. Expert in cash handling and conflict resolution, blending strong leadership with effective communication to drive team success and continuous improvement.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Dollar General Store
Fort Wayne, IN
05.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
- Completed cash and credit card transactions accurately using POS software.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Supervised ongoing daily production phases.
Customer Service Representative
Teleperformance USA
5001 Us 30 Fort Wayne IN
05.2019 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
GED -
Franklin Academy High School
Malone, NY05.2005
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Training and mentoring
- Cash handling expertise
- Staff Motivation
- Staff Development
- Inventory control and record keeping
- Operations Management
- Conflict resolution techniques
- Schedule Management
- Inventory Control
- Policy Enforcement
- Scheduling Coordination
- Inventory Management
- Staff Scheduling
- Continuous Improvement
- Cash Handling
- Team Leadership
- Problem-Solving
- Team Supervision
- Staff Supervision
- Positive Attitude
- Team motivation
- Strong verbal and written communication
- Decision-making capabilities
- Creative Problem-Solving
- Team Collaboration and Leadership
- Customer Service Management
- Conflict Resolution
- Inventory Counts
- Daily workflows
- Assigning Work
- Policy and Procedure Enforcement
- Professional Appearance
- POS System Operation
- Quality Inspections
- Role Modeling
- Training Assistance
- Customer Service
- Decision-Making
- Computer Skills
- Performance monitoring
- Active Listening
- Relationship Building
- Quality Assurance
- Inventory Assessment
- Quality Control
Timeline
Shift Supervisor
Dollar General Store
05.2024 - Current
Customer Service Representative
Teleperformance USA
05.2019 - 08.2023
GED -
Franklin Academy High School