NIKOLE R. PIERRE

• Developed strong rapport with regular customers, enhancing their dining experience through personalized service.
• Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
• Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
• Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
• Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
• Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
• Provided support during catering events by setting up stations, serving food promptly, engaging with attendees professionally.
• Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
• Helped maintain inventory levels by accurately recording stock usage and communicating needs to management.
• Served food and beverages promptly with focused attention to customer needs.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Managed budget implementations, employee evaluations, and contract details.

• Maintained cleanliness and organization in Governor’s mansion, ensuring optimal hygiene standards.
• Assisted in laundry operations, efficiently managing linens and garments for facility use.
• Collaborated with team members to enhance workflow efficiency and service quality.
• Conducted routine inspections of common areas, identifying maintenance needs promptly.
• Trained new staff on cleaning protocols and safety procedures to ensure compliance.
• Implemented inventory management practices for cleaning supplies, reducing waste effectively.
• Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
• Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.

Performed deep-cleaning tasks on a regular basis, ensuring the long-term preservation of hotel assets such as furniture and fixtures.

Set up for all political events and parties. This included setting up and breaking down all tables and chairs before and after events. Served the food and beverages at all these events as well.

• Maintained cleanliness and organization in patient rooms, ensuring optimal hygiene standards.

• Delivered exceptional customer service, ensuring guest satisfaction and fostering repeat visits.
• Collaborated with kitchen staff to streamline order delivery and enhance operational efficiency.
• Trained new team members on service protocols and menu knowledge, improving onboarding processes.
• Managed multiple tables simultaneously while maintaining attention to detail and accuracy in orders.
• Identified opportunities for process improvements in service delivery, contributing to a more efficient work environment.
• Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
• Cultivated warm relationships with regular customers.
• Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.

• Oversaw daily operations, ensuring alignment with strategic goals and company standards.
• Led cross-functional teams to enhance operational efficiency and drive revenue growth.
• Developed and implemented performance metrics to monitor team effectiveness and productivity.
• Streamlined processes, reducing operational costs while maintaining high service quality.
• Mentored staff in best practices, fostering a culture of continuous improvement and accountability.

• Bussed and reset tables to keep dining room and work areas clean.
• Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
• Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
• Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
• Assisted in training new waitstaff members, fostering a team-oriented work environment.
• Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
• Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.