Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lucy Bolen

Wheat Ridge,CO

Summary

Resourceful professional in hospitality, known for high productivity and efficiency in task completion. Specialize in mixology, customer service, and inventory management. Excel at communication, teamwork, and adaptability, ensuring exceptional guest experiences. Versatile Bartender with many years of hands-on experience using correct techniques and liquid measurements to expertly prepare alcoholic drinks. Creative and artistic team player with updated knowledge of menu items. Dedicated to providing positive customer experience to build loyal customer base. Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bartender

Ugly Dog Sports Cafe
Denver, CO
01.2018 - Current
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Poured wine, beer and cocktails for patrons.
  • Processed payments accurately and efficiently with POS system.
  • Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
  • Stocked ice bins and coolers as needed throughout shift.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Greeted customers and provided excellent customer service.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Remained calm and poised during busy periods, promoting great customer service to guests.

Cosmetologist

Sports Clips Hair Salon
Arvada, CO
01.2018 - Current
  • Demonstrated knowledge of health and safety regulations in the workplace.
  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
  • Designed and recommended home hair care regimens and treatments to meet individual customer needs.
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
  • Participated in team discussions regarding marketing strategies for the salon.
  • Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
  • Educated clients on proper home hair care maintenance techniques.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Shaved, trimmed and shaped beards and mustaches.
  • Developed relationships with new clients through referrals from existing customers.

Education

GED -

Red Rocks Community College
Denver, CO
01-1995

Skills

  • Mixology techniques
  • Cocktail preparation
  • POS operation
  • Sanitation procedures
  • Alcohol compliance
  • Customer service

Certification

Real Estate License 2020

Timeline

Bartender

Ugly Dog Sports Cafe
01.2018 - Current

Cosmetologist

Sports Clips Hair Salon
01.2018 - Current

GED -

Red Rocks Community College

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Lucy Bolen