Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Nikolin Kola

Shelby

Summary

Dynamic Loan Officer with a proven track record at Woodward Homelending, excelling in relationship building and customer service. Enhanced client satisfaction through effective loan product selection and streamlined processes. A dedicated team player with strong problem-solving skills, committed to delivering exceptional service and maintaining confidentiality in all transactions.

Overview

3
3
years of professional experience

Work History

Loan Officer

Woodward Homelending
07.2024 - 07.2025
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Maintained strict confidentiality of bank records and client information.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
  • Answered inquiries and provided superior customer service to clients.
  • Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.

Telemarketer

Central Mortgage
04.2024 - 07.2024
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.

Stocker

Target
09.2022 - 02.2024
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.

Education

Bachelor of Arts - Criminal Justice

Oakland University
Rochester, MI
05-2027

Associate of Arts - Criminal Justice

Macomb Community College
Warren, MI
06-2022

High School Diploma -

Utica High School
47255 Shelby Rd Utica Mi
06-2020

Skills

  • Relationship building and management
  • Documentation review
  • Customer service-focused
  • Team player
  • Friendly, positive attitude
  • Problem-solving
  • Fitness knowledge

Accomplishments

  • High School Varsity Wrestling (3 Years)
    Competed at the varsity level for three consecutive years
    Earned 5 medals in various tournaments and competitions
  • Collegiate Wrestling – Macomb Community College (1 Year)
    Continued competitive wrestling at the collegiate level
  • Powerlifting Competitor
    Participated in 2 official meets
    Achieved podium finishes with 2 medals

Languages

Albanian
Native or Bilingual

Timeline

Loan Officer

Woodward Homelending
07.2024 - 07.2025

Telemarketer

Central Mortgage
04.2024 - 07.2024

Stocker

Target
09.2022 - 02.2024

Bachelor of Arts - Criminal Justice

Oakland University

Associate of Arts - Criminal Justice

Macomb Community College

High School Diploma -

Utica High School

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