NIKOWAH OKLAND

• Implemented SuccessFactors Recruitment integrated with Paradox AI to streamline global hiring processes, enhance efficiency, and ensure compliance with regional and internal standards.
• Designed and launched an AI-powered interactive recruitment dashboard, introducing a metrics-driven approach to assess hiring effectiveness and drive continuous process improvement.
• Lead succession planning initiatives to proactively address projected retirements over the next three years. Identified internal successors, assessed time-to-readiness, and implemented development plans to upskill talent. Where internal successors were not available, established external talent pipelines to ensure leadership continuity.
• Lead strategic employer branding initiatives to elevate the company's reputation as an employer of choice in key markets, spotlighting authentic career journeys and employee experiences
• Played a key role in advancing D&I initiatives, with a focus on pay transparency, building diverse talent pipelines through early career programs, and delivering unconscious bias training to foster a culture of belonging
• Launched pay transparency guidelines to meet local compliance in the US and the EU. Worked internally
• Negotiated enterprise wide contracts: LinkedIn, Talent Insights, SuccessFactors Recruitment, Seekout, Indeed, Stepstone, Nakuri, 51jobs, Xing, Circa, Pracuj.
• Collaborated with HR partners on workforce planning initiatives, aligning talent acquisition efforts with business objectives.
• Organized internal mobility programs, promoting employee career growth opportunities within the organization.
• Facilitated a 360-degree feedback survey with Hiring Managers, HR Business Partners, and Recruiters to identify strengths and uncover opportunities for improvement across the recruitment process/ lifecycle
• Oversaw compliance with global labor laws and hiring regulations across all stages of the recruitment cycle, mitigating legal risks by updating systems to align with GDPR and EEOC reporting requirements.

• Led the integration of three acquired organizations into the Maersk recruitment delivery model with a focus on redesigning process to support high-volume hiring across North and South America.
• Streamlined internal systems and processes to reduce recruitment costs and drive operational efficiency across the hiring lifecycle.
• Led regular workforce planning session to forecast future hiring needs and proactively address skill gaps, ensuring alignment between talent strategy and business objectives.
• Led a team of 20, driving career development through personalized coaching, strategic stretch assignments, and targeted growth opportunities.

• Responsible for end-to-end recruitment delivery across the Americas, accounting for over 2,000 hires per year.
• Responsible for managing client relationships at a strategic level and driving execution with a team of 35, consisting of Team Leads, Recruiters, Sourcers, and Coordinators.
• Responsible for driving process adherence and meeting mutually agreed-upon KPIs while delivering exceptional service.
• P&L responsibility of $7 million annually.
• Led regionally and functionally aligned recruitment marketing campaigns in collaboration with cross functional partners executing initiatives such as executive fireside chats (LinkedIn), virtual career fairs, billboard advertising, university sports sponsorships, local events (e.g. chili cooks-offs, heart walks) and targeted outreach through ads on Spotify, Facebook, Instagram, mailers, industry banners, marketing guides, etc.
• Launched digital marketing efforts across the Americas via programmatic campaigns focusing on Google optimization: search and display, remarketing, competitor targeting, etc.
• Coach, H.R., Sr. Leaders and recruiters on best practices to improve the candidate experience, drive down time to hire, and increase offer acceptance.
• Partner with HR heads to forecast future hiring needs, ensuring the team is in place to meet the business demands.
• Track and adjust milestones and timelines across recruitment projects, analyzing and communicating risks and issues as necessary, to ensure successful project delivery.
• Grew the recruitment by 20 over a three-month time frame, and restructured the team to support recruitment by function and location during the pandemic.
• Conducted quarterly business reviews with executive leadership to assess organizational risk, track key milestones, address challenges, and share insights on emerging industry trends.

Recruitment Delivery Implementation Manager and Continuous Improvement Lead.

• Implemented a recruitment delivery service into Capsugel globally, with a focus on the Americas, EMEA, and APAC.
• Lead multipronged work streams in collaboration with clients and internal stakeholders to ensure a successful launch of the recruitment delivery service.
• Developed training materials and executed the induction of the recruitment delivery team across the Americas, EMEA, and APAC.
• Managed a continuous improvement program within Workday, ensuring streamlined workflows to optimize the ATS.
• Promoted and drove process excellence through the evaluation of TA processes and tools.
• Designed and documented processes and policies relevant to recruitment delivery, overseeing and managing cascade plans and activities
• Prepare and present high-level reports and presentations to leadership teams, ensuring audience-appropriate communication. Reporting typically includes pipelining activity, requisition updates, and a holistic view of recruitment activity.
• Acted as a Global Business Partner to key leaders within the organization to strategically align and deliver on recruitment needs, while building and fostering relationships.

• Managed accounts nationally and globally with P&L responsibility for contracts valued at 5 million.
• Recognized for managing complex accounts and serving as a catalyst for change by deliver results and cultivating strong, strategic partnership with key stakeholders.
• Responsible for building and maintaining client relationships, managing escalations, developing and executing global recruitment strategies in partnership with my client's goals and objectives.
• Responsible for client satisfaction and on-time delivery of SLA's.
• Responsible for contract negotiation on change requests.
• Development and presentation of talent acquisition business reviews on a quarterly basis.
• Management of annual performance reviews along with coaching and development with a staff of 25.
• Served as a consultant to critical stakeholders advising of industry trends, developing best practices, and driving operational excellence through continuous improvement efforts.
• Responsible for monthly invoicing.