Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
References
Timeline
Generic

Niksya R Martinez Aguirre

Lake Elsinore,CA

Summary

With a proven track record at Pala Casino, I excel in quick thinking and empathy, ensuring guest safety and satisfaction. My adaptability and keen attention to detail have significantly contributed to workplace improvements and customer service excellence. Skilled in security measures and customer relations, I consistently exceed performance goals, fostering positive environments across various roles.

Overview

16
16
years of professional experience

Work History

Guest Safety Officer

Pala Casino
Pala, CA
08.2023 - Current
  • Investigated workplace accidents and provided recommendations for corrective actions as needed.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Enforced access control measures in accordance with established procedures.
  • Responded to alarms and conducted investigations as required.
  • Confirmed visitor identification prior to granting entry into the building.
  • Provided escorts for visitors as needed throughout the facility.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.

Salesperson

Ashley Furniture Homestore
Murrieta, CA
05.2022 - 08.2023
  • Assisted customers in selecting furniture pieces that fit their design preferences, budgets and lifestyles.
  • Performed cashier duties such as processing payments, issuing receipts and preparing bank deposits.
  • Maintained cleanliness of the showroom by dusting and polishing furniture items.
  • Answered incoming calls from customers inquiring about product availability, pricing and delivery options.

Sales Associate

Mor Furniture for Less
Murrieta, CA
12.2022 - 03.2023
  • My job as a sales associate was to promote and sell furniture
  • I would greet guest and talk about the sales going on, our credit lines and ask them what they were looking for
  • Building relationships was important to have returning customers
  • One major key to success was to have the guest request you for future purchases
  • I had a monthly goal of $60,000 to meet which I did on my second month after I was done with my training
  • Customer service was something that was also required to troubleshoot and solve problems for the guest to not lose sales
  • Helping people decorate their home and match furniture was something I enjoyed doing

Supervisor

BeGood
Temecula, CA
06.2022 - 08.2022
  • Oversaw tasks of personnel to guarantee exceptional customer experiences.
  • Implemented health and safety standards across kitchen, storage areas, and dining area.
  • Assigned duties and shifts to restaurant staff according to workload requirements.
  • Trained new employees on restaurant policies and procedures.
  • Resolved customer complaints regarding food quality or service issues promptly and courteously.
  • Conducted regular inspections of the premises to ensure cleanliness, proper maintenance and attractive displays.

Server

Yard House
Temecula, CA
05.2021 - 07.2022
  • As a server I had to know the menu and the alcohol menu as well
  • I had to provide suggestions for people and always try to upsell items (more sales meant higher tips)
  • We had to give beer samples, wine samples, and give a beer tour if they wanted
  • You provide the guest with a great dining experience
  • I had to take the drink order, made sure everything came out perfect, as well as the food order if needed
  • Provide feedback to guest and timing and status of everything
  • Involving management when there were allergies or any concerns and complaints
  • Offer dessert always and close out the check
  • I also hosted for a short time
  • I greeted the guest, provided any information I could, was always in direct contact with management
  • I would take the guest to their table and converse with the guest and give a happy vibe always

Server

Olive Garden
Riverside, CA
08.2008 - 06.2010
  • A was a server at Olive Garden, and it was fun
  • I had to have full knowledge of the menu and fully know everything about all the wine so I could recommend and sell
  • I had to provide samples often of any wine the customer asked for
  • Ensuring that the guest got all their food and drinks on time, in the right order
  • Closing out the check in a timely manner
  • I also did comps, transfers, and voids for my team members

Education

High School Diploma -

Western High School
06.2005

Skills

  • Quick thinking
  • Empathy
  • Attentive
  • Patience
  • Adaptability

Hobbies and Interests

  • I love going on nature walks with my family.
  • Cooking is something that I also enjoy.
  • I love reading and art.

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Guest Safety Officer

Pala Casino
08.2023 - Current

Sales Associate

Mor Furniture for Less
12.2022 - 03.2023

Supervisor

BeGood
06.2022 - 08.2022

Salesperson

Ashley Furniture Homestore
05.2022 - 08.2023

Server

Yard House
05.2021 - 07.2022

Server

Olive Garden
08.2008 - 06.2010

High School Diploma -

Western High School

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Niksya R Martinez Aguirre