NIKYAH LITTLE
Popeyes Louisiana Kitchen
Chicago,Illinois
1
Certification
8
years of professional experience
Professional Security and Residential Concierge candidate with experience in access control, visitor management, front desk support, event monitoring, customer service, patrols, incident reporting, and emergency response. Known for maintaining a calm, welcoming presence while protecting residents, guests, staff, property, and daily operations. Skilled at greeting visitors, verifying entry, monitoring activity, resolving concerns professionally, and supporting safe, organized environments in residential, retail, school, caregiving, and public-facing settings.
Security professional with extensive experience in managing armed security operations. Known for high standards and focus on team collaboration to achieve results. Reliably adapts to changing security needs with strong leadership and crisis management skills.
Work History
Team Member
2 Months- Delivered friendly, efficient customer service through accurate order taking, responding to inquiries, and fulfilling customer needs during peak hours.
- Communicate clearly with customers and team members to keep service moving smoothly and accurately.
- Assist with food preparation, order accuracy, and quality standards while following food safety and sanitation procedures.
- Maintained clean, organized kitchen, dining, and service areas, enhancing overall customer satisfaction.
- Supported teamwork and multitasking while ensuring adherence to workplace safety standards in a fast-paced restaurant environment.
Security Guard
1 Month- Maintained a visible, professional security presence while monitoring assigned areas for safety, access, and suspicious activity.
- Conducted patrols and monitored activity to identify safety concerns and policy violations, enhancing overall security.
- Responded promptly to alarms, emergencies, and guest concerns while following site procedures and remaining calm under pressure.
- Assisted visitors, staff, and authorized personnel with entry procedures, ensuring a secure and welcoming environment.
- Prepared incident notes and activity reports for management review and shift communication, improving information flow.
Security Guard
2 Months- Monitored premises, entrances, and common areas to enhance safety for residents, guests, employees, and property.
- Verified access for visitors and authorized personnel while maintaining professionalism and attention to detail.
- Conducted routine patrols to detect safety hazards, unsecured areas, and potential security issues, ensuring proactive response.
- Managed event and lobby security by observing crowd movement, reporting concerns, and facilitating orderly entry.
- Documented incidents, shift activity, and security concerns accurately for a supervisor follow-up.
Student Success Coach
3 Months- Enhanced student success through one-on-one coaching, academic encouragement, and tailored action plans.
- Assisted students with study skills, organization, time management, motivation, and classroom readiness.
- Led student workshops on study strategies, goal setting, resilience, and personal development for skill enhancement.
- Collaborated with teachers to monitor student progress, identify concerns, and coordinate academic and behavioral support.
- Reviewed student performance data to recognize trends, document needs, and support targeted interventions.
- Developed positive relationships with students through patience, encouragement, professionalism, and clear communication.
Security Guard
1 Year 10 Months- Delivered professional security support by monitoring entrances, common areas, and assigned posts to maintain a safe environment.
- Greeted and assisted visitors, enforcing access control procedures to ensure authorized entry for employees, guests, vendors.
- Conducted patrols to identify and address safety hazards, suspicious activity, and policy violations, enhancing overall security.
- Responded to alarms, emergencies, guest concerns, and incident reports while following site procedures and de-escalating issues.
- Completed incident reports and daily activity documentation to ensure clear communication between shifts and management, supporting effective incident management.
Manager on Duty
4 Years 2 Months- Supervised daily retail operations, ensuring a safe, organized, and customer-focused store environment.
- Resolved customer concerns professionally using patience, clear communication, and solution-focused service.
- Trained and supported team members on customer service standards and daily procedures to enhance service quality.
- Monitored store activity and supported loss prevention awareness while maintaining a clean, welcoming shopping experience.
- Partnered with staff to meet operational goals, complete tasks efficiently, and provide dependable service during busy periods.
Family Member Caregiver
1 Year 3 Months- Delivered compassionate daily care that enhanced comfort, dignity, and independence for individuals, promoting overall well-being.
- Assisted with Activities of Daily Living (ADLs), including bathing, dressing, grooming, toileting, hygiene, and personal care routines.
- Supported mobility, transfers, and ambulation while maintaining safety and fall-prevention practices.
- Provided medication reminders and monitored health conditions, documenting changes and communicating concerns when appropriate.
- Coordinated medical appointments and transportation, ensuring timely access to healthcare services and follow-up care.
- Prepared nutritious meals and assisted with hydration and daily wellness routines.
- Maintained a clean, organized, and safe living environment while respecting privacy and confidentiality.
- Provided companionship and emotional support, fostering improved quality of life and reducing feelings of isolation.
Education
Skills
Concierge security
Access control
Event security
Site security
Food safety practices
Emergency response
Incident documentation
Customer service
Team collaboration
Certification
PERC Card — Active through May 2027, 20-Hour Security Certificate — March 2026, CPR/First Aid — December 2025, Illinois Paraprofessional License — June 2026, Food Handler Certification — August 2026
Timeline
Team Member
Popeyes Louisiana Kitchen
08.2026 - CurrentRead More
Security Guard
GardaWorld Security
03.2026 - 04.2026Read More
Security Guard
Titan Security
01.2026 - 03.2026Read More
Student Success Coach
City Year Chicago
10.2025 - 01.2026Read More
Security Guard
Allied Universal
01.2023 - 11.2024Read More
Manager on Duty
DD’s Discounts
10.2019 - 12.2023Read More
Family Member Caregiver
Private
06.2018 - 09.2019Read More
Michele Clark High School
Read More