Nikyla Stanton
La Grange,IL
Summary
To obtain a position utilizing my strong and diverse communication, problem-solving, and law enforcement skills to add value to an organization and develop a successful career.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Manager
Allied Universal Security
03.2023 - Current
- Manage security operations and client relationships for designated accounts, ensuring contract deliverables are met
- Maintain high levels of security, customer satisfaction, and operational efficiency
- Supervise staff, conduct regular site inspections, and ensure compliance with safety and security policies
Asset Protection Investigation Specialist
Target
01.2022 - 03.2023
- Identified and mitigated internal loss, conducting thorough investigations into theft and operational errors
- Generated detailed reports, worked closely with law enforcement, and improved in-store security systems
- Documented investigations and collaborated with security teams to close cases
Customer Service Team Lead
Waste Connections
11.2020 - 01.2022
- Led a team of customer service representatives, ensuring the resolution of issues and excellent customer service
- Met performance targets, maintained high customer satisfaction, and coached team members to improve service delivery
TSA Security Officer
Securitas
05.2018 - 11.2020
- Ensured the safety and security of travelers by screening passengers, baggage, and cargo
- Enforced TSA rules and regulations, providing a secure environment for transportation systems
Guest Advocate
Target
05.2016 - 05.2018
- Provided an exceptional shopping experience by addressing customer needs and concerns
- Assisted with checkout, scanning, bagging, and handling cash transactions to ensure smooth operations
Education
Bachelor of Science - Law Enforcement, Communications
Western Illinois University
Skills
- Strong communication and interpersonal skills
- Excellent problem-solving and critical thinking
- Security operations management
- Loss prevention and investigations
- Conflict resolution and customer service
- Team leadership and staff training
- Knowledge of law enforcement protocols
- Proficient in Microsoft Office Suite and various security technologies
Certification
- Certified in Loss Prevention Management
- CPR and First Aid Certified
Timeline
Account Manager
Allied Universal Security
03.2023 - Current
Asset Protection Investigation Specialist
Target
01.2022 - 03.2023
Customer Service Team Lead
Waste Connections
11.2020 - 01.2022
TSA Security Officer
Securitas
05.2018 - 11.2020
Guest Advocate
Target
05.2016 - 05.2018
Bachelor of Science - Law Enforcement, Communications
Western Illinois University