Nila Edwards

•Conducted initial health assessments to identify potential issues and prepare for procedures.

•Welcomed patients and visitors, providing information and addressing health-related inquiries.

•Documented health information to facilitate

follow-up care and enhance patient outcomes.

• Provided healthcare and support to patients according to their needs.
• Monitored, measured and documented patients' vital signs in EMR system.
• Comforted and supported families by meeting all needs.

• Provided technical support, resolve customer service inquiries.
• Unexpected Error: Go into residents files and process their applications.
• Respond quickly through live chat or text-based messaging, providing professional customer service.

• Handled incoming or outgoing customer calls.
• Updated customers about their package status.
• Identified customers needs, researched every issue and provided solutions.

• Verify and update information.
• Monitor each claim through the process, determine reimbursement eligibility negotiating payments.
• Follow up to ensure the parties make their payments.