Summary
Overview
Work History
Education
Skills
Timeline
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Nila Johnson

Phoenix,AZ

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Passionate about promoting lasting customer satisfaction by delivering quality service and support.

Overview

6
6
years of professional experience

Work History

Sandwich Artist

Subway
01.2024 - Current
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.

Receptionist

DEHP Integrative Care
04.2019 - 06.2019
  • Scheduled and confirmed appointments.
  • Maintained data integrity and performed routine data audits.
  • Interacted with customers and addressed questions, concerns and problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Sandwich Artist/Team Leader

SUBWAY®Restaurants
05.2018 - 12.2018
  • Offered training and support to keep team members motivated and working toward objectives.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Maintained positive working relationship with fellow staff and management.

Education

High School Diploma -

Maricopa High School
Maricopa, AZ
05.2017

Skills

  • Active Listening
  • Time Management
  • Clear Communication
  • Goal Oriented
  • Computer Literacy
  • Type 30 WPMs
  • Interpersonal Skills
  • Reliability and punctuality
  • Multitasking and Prioritizing
  • Attention to Detail
  • Dependable and honest
  • Guest service

Timeline

Sandwich Artist

Subway
01.2024 - Current

Receptionist

DEHP Integrative Care
04.2019 - 06.2019

Sandwich Artist/Team Leader

SUBWAY®Restaurants
05.2018 - 12.2018

High School Diploma -

Maricopa High School

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Nila Johnson