Summary
Overview
Work History
Education
Skills
Timeline
Generic
Markeisha Irby

Markeisha Irby

Selma

Summary

Customer Service Representative with over4 years of experience in a call center, tech support, and customer care. Familiar with major customer care software, conflict resolution, and positive attitude. Aiming to use my proven skills to fill the role in your company effectively.

Professional with track record in efficiently handling packaging tasks. Known for reliability, adaptability, and strong teamwork. Skilled in inventory management, quality control, and maintaining safety protocols. Consistently delivers results in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Sandwich Artist

Subway
08.2024 - Current
  • Greet and serve customers, prepare their food, maintain food safety and sanitation standards, and handle and process light paperwork
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.

Customer Service Representative

JWL MARKETING
12.2021 - 11.2022
  • Making calls convincing people to take a survey
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Representative

VERIZON
01.2018 - 12.2019
  • Handle90 + calls/ chats daily with duties including signing up new customers and retrieving customer data
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Packer

TEKPAK
01.2017 - 01.2018
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.

Packer

Harvest Select
08.2016 - 08.2017
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Ensured timely completion of orders through effective time management and multitasking skills.
  • Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.

Education

High School Diploma -

Keith High School
05.2015

Bachelors of Business Administration - Concentration in Human Resources Management

Strayer University
12.2024

Associate in Arts - Business Administration

Strayer University
01.2023

Skills

  • Customer Service
  • Leadership and Management
  • HR Functions
  • Team Integration
  • Product packaging
  • Warehouse safety
  • Efficient packing
  • Product sorting
  • Production line monitoring
  • Package sealing
  • Teamwork and collaboration
  • Multitasking
  • Critical thinking
  • Clear communication
  • Time management
  • Decision-making
  • Active listening

Timeline

Sandwich Artist

Subway
08.2024 - Current

Customer Service Representative

JWL MARKETING
12.2021 - 11.2022

Customer Service Representative

VERIZON
01.2018 - 12.2019

Packer

TEKPAK
01.2017 - 01.2018

Packer

Harvest Select
08.2016 - 08.2017

Associate in Arts - Business Administration

Strayer University

High School Diploma -

Keith High School

Bachelors of Business Administration - Concentration in Human Resources Management

Strayer University

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Markeisha Irby