Nila Martinez
Brooklyn,NY
Summary
Seasoned residential care professional with extensive experience in developing and managing resident care programs. Proven track record in optimizing resident satisfaction and team collaboration. Known for adaptability and focus on achieving consistent results.
Diligent desired position with background in residential program management. Successfully implemented support plans for residents, enhancing their quality of life. Demonstrated strong problem-solving and interpersonal skills.
Professional Residential Care Specialist with strong background in program coordination and client support. Effective collaborator focused on achieving tangible results and adapting to changing needs. Skilled in client assessment, individualized program planning, and crisis intervention. Reliable team player known for strong communication and problem-solving skills.
Overview
2021
2021
years of professional experience
Work History
CD-PAP
Marina Fanshteyn
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Residential Program Specialist
Davin Hood
Manhattan, NY
09.2015 - 10.2020
Bagger
Ganger Britt
Miami, FL
03.1987 - 05.1989
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Retrieved grocery carts and baskets from lot and various site locations.
- Assisted in maintaining a clean store environment for a pleasant shopping experience.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Greeted guests entering and exiting store to foster customer satisfaction.
- Maintained customer satisfaction by assisting with carrying out goods.
- Bagged customer purchases while paying mind to industry best practices.
- Returned unwanted merchandise and retrieved specially requested products.
- Enhanced customer satisfaction by efficiently bagging groceries and handling fragile items with care.
- Contributed to positive work culture through effective communication and collaboration with coworkers.
- Answered customer inquiries and provided product guidance.
- Assisted customers by escorting and placing grocery bags in vehicles.
- Supported cashier duties, expediting transactions and minimizing wait times for customers.
- Provided excellent customer service by addressing inquiries and assisting with locating products.
- Communicated with cashiers and customers to learn about bagging needs.
- Provided product knowledge to help customers select best products.
- Demonstrated flexibility in scheduling, adapting to various shifts as needed to support the store''s operational needs.
- Maintained orderly cart areas outside the store, ensuring availability of carts for incoming shoppers at all times.
- Responded promptly to requests for carryout assistance, providing exceptional service for elderly or disabled customers.
- Streamlined checkout process by quickly scanning items and applying proper discounts.
- Followed safety protocols to prevent accidents and injuries.
- Enhanced team morale by maintaining positive attitude and assisting colleagues during peak times.
- Enhanced store cleanliness, regularly clearing checkouts and disposing of trash and debris.
- Facilitated smooth checkout process, coordinating with cashiers to address any issues promptly.
- Contributed to loss prevention efforts by being observant of suspicious activities and reporting them to management.
- Enhanced customer experience by engaging in polite and friendly conversations during checkout.
- Fostered helpful atmosphere, answering customer questions regarding product location and store services.
- Supported special promotions by preparing promotional materials and bag inserts.
- Promoted recycling initiatives, encouraging customers to opt for reusable bags.
- Ensured customer satisfaction by accurately bagging groceries according to their type and fragility.
- Increased safety by promptly cleaning spills and alerting staff to potential hazards.
- Assisted in reducing shopping cart congestion, organizing carts in parking lot and store entrance.
- Improved checkout efficiency, bagging items swiftly while maintaining order and care.
- Assisted with backroom duties by unloading deliveries and stocking shelves.
- Contributed to team meetings with feedback on improving bagging process and customer interaction.
- Maintained high level of personal hygiene and cleanliness, contributing to positive shopping environment.
- Reduced customer wait times by quickly adapting to different cashier speeds and customer volumes.
- Streamlined bagging process, organizing items to maximize bag space and reduce waste.
- Improved efficiency, adapting bagging techniques based on item shapes and sizes.
- Minimized bag usage, correctly assessing number of bags needed for each transaction.
- Placed items into bags, boxes or other containers.
- Cleaned and maintained production area and equipment.
- Secured items for storage or shipment.
- Assembled boxes, cartons and containers to package items.
- Sealed containers and packages with glue, tape or other materials.
- Packaged fragile items with cushioning material.
- Utilized adhesive labels and other materials to package items.
- Monitored inventory levels to report on shortages or excess.
- Re-packaged damaged or incorrectly packaged items.
- Sorted and stacked finished items.
- Loaded and unloaded items from production line.
- Counted items to verify accuracy of orders.
- Labeled containers, container tags or products.
- Recorded product, packaging and order information on specified forms.
Janitor
Laurdee Ross
Brooklyn, NY
04.2014 - 07.2015
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside and outside.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Maintained floor cleaning and waxing equipment.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Facilitated smooth communication between janitorial staff and other departments, addressing concerns promptly and professionally.
- Addressed minor maintenance issues promptly to prevent further damage or escalation.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Supervised supplies in inventory and submitted reorder requests.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Reported vandalism or other damage to property to supervisor.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Checked in and stocked inventory throughout facility.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Reported damages and hazardous conditions to management for further action.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Safeguarded building security by locking doors and setting alarms at the end of each shift.
- Assisted in event setup and teardown, ensuring spaces were clean and ready for use before and after events.
- Responded quickly to urgent maintenance requests from building occupants or management staff members.
- Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
Student Assistant
Alex Rodriguez Entertainment Advisors
Miami, FL
01.1995 - 08.2002
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
Education
Dipolma - General Studies
Southridge High School
Miami, FLBachelor In Science - Health Administration
Stratford University
Falls Church, VADiploma - Gender Studies
Southwest Miami High School
Miami, FL06.1991
Associate Of Science - Medical Assistant
ASA College
Brooklyn, NYCertificate - Medical Billing And Coding
Swedish Institute Health Science
Manhattan, NY07.2018
Associate In Arts - Pre-Pharmacist
Miami Dade College
Miami, FL06.2002
Timeline
Residential Program Specialist
Davin Hood
09.2015 - 10.2020
Janitor
Laurdee Ross
04.2014 - 07.2015
Student Assistant
Alex Rodriguez Entertainment Advisors
01.1995 - 08.2002
Bagger
Ganger Britt
03.1987 - 05.1989
CD-PAP
Marina Fanshteyn
Dipolma - General Studies
Southridge High School
Bachelor In Science - Health Administration
Stratford University
Diploma - Gender Studies
Southwest Miami High School
Associate Of Science - Medical Assistant
ASA College
Certificate - Medical Billing And Coding
Swedish Institute Health Science
Associate In Arts - Pre-Pharmacist
Miami Dade College