NILE RAYMOND
Round Rock
Summary
Motivated student looking for real-world experience. Familiar with studio equipment and music production, ready to work quickly and efficiently to meet demand. Mechanically competent and proficient in computers as well as music hardware/software. Very detail oriented and passionate in the music industry. Able to provide prompt communication while meeting quality standards for services and customer satisfaction. Adaptable to new methods and able to learn quickly.
Overview
6
6
years of professional experience
Work History
Delivery Driver
UberEats/DoorDash
03.2023 - Current
Delivery Helper
UST
10.2020 - 03.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Safely loaded several hundred pounds of appliances into box trucks every day using appropriate tools and techniques.
- Completed 18 deliveries on average on tight timetables to satisfy customer needs and delivery expectations.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Reported customer questions, issues and complaints to management.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Completed and submitted logs and paperwork every day to maintain records.
- Reported suspected mechanical issues quickly to supervisor for remediation.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Crew Member
Chipotle
02.2019 - 07.2020
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Became familiar with products to answer questions and make suggestions.
- Maximized performance by monitoring daily activities and mentoring over a dozen team members.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
Education
IB Diploma - Mechanical Engineering
Stony Point High School
Round Rock, TX05.2020
Skills
- Time management
- Organization and planning
- Customer satisfaction
- Management
- Training and mentoring
- Heavy lifting
- Advanced computer knowledge
- Decision-making
- Critical thinking
- Quick learner
- Music production
- Studio equipment knowledge
Timeline
Delivery Driver
UberEats/DoorDash
03.2023 - Current
Delivery Helper
UST
10.2020 - 03.2023
Crew Member
Chipotle
02.2019 - 07.2020
IB Diploma - Mechanical Engineering
Stony Point High School
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