Niles Overall
Elk Grove,CA
Summary
Detail-oriented Program Director with proven success in supporting diverse populations, optimizing programs, and leading collaborative teams to achieve measurable results. Skilled in driving operational excellence, fostering inclusive environments, and enhancing organizational performance through innovative solutions, strategic planning, and data-driven decision-making.
Program management professional with strong track record of driving successful projects and initiatives. Skilled in strategic planning, budget management, and stakeholder engagement. Known for fostering team collaboration and adapting to evolving project requirements, ensuring consistent achievement of objectives. Proven ability in leadership, problem-solving, and delivering impactful results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Director
Community Integrated Work Program
Sacramento
08.2021 - Current
- Led a team of coordinators and job coaches, managing recruitment, training, and employee relations while ensuring adherence to company policies and legal regulations.
- Designed and implemented a comprehensive continuum of care for adults with intellectual and/or physical disabilities, enhancing service delivery.
- Directed daily program operations, ensuring alignment with organizational objectives and optimal efficiency.
- Assigned caseloads and Individual Service Plans (ISPs) to coordinators, facilitating streamlined staff coordination and exceptional client care.
- Conducted case record reviews, evaluated staff performance, and recommended improvements to enhance service quality and outcomes.
- Trained new employees on company policies, procedures, and regulations.
- Offered personalized coaching and support to staff in analyzing client challenges.
- Maintained full regulatory compliance, consistently upholding operational excellence and adhering to all relevant policies and legal requirements.
- Represented the organization at community and interagency events, building and nurturing strong relationships and strategic partnerships.
- Contributed to organizational quality assurance (QA) reviews, ensuring thorough evaluation of consent forms, incident reports, and other critical documentation.
Program Coordinator
Community Integrated Work Program
Sacramento
06.2016 - 08.2021
- Managed a caseload of Enhanced Behavioral Clients and Adult Day Program Clients, ensuring individualized care and services.
- Led daily operations for a team of over 30 employees, overseeing hiring, promotions, timecards, scheduling, and collaborating closely with HR to optimize workforce performance.
- Conducted intake assessments and preparing detailed annual reports.
- Coordinated and led annual meetings with care providers and community organizations, including Alta Regional, to strengthen partnerships and align service delivery.
- Delivered detailed program briefings to prospective clients, tailoring presentations to meet individual needs and align with available services.
- Ensured full compliance with all relevant regulations, policies, and procedures, consistently maintaining operational excellence and adhering to legal standards.
- Mentored and trained staff in care coordination, behavioral management strategies, and best practices to improve service quality and client outcomes.
- Contributed to organizational quality assurance (QA) reviews, ensuring thorough evaluation of consent forms, incident reports, and other critical documentation.
Education
High School Diploma -
William Daylor High School
Sacramento, CA06.2005
Skills
- Written, Oral & Digital Communication Skills
- Team Leadership
- Crisis Resolution
- Case Management
- Cross-functional Collaboration
- Organizational Skills
Certification
CPR & FIRST AID 2024
DSPT (Direct support professional training) 2027
VIP Response Training 2025
Timeline
Program Director
Community Integrated Work Program
08.2021 - Current
Program Coordinator
Community Integrated Work Program
06.2016 - 08.2021
High School Diploma -
William Daylor High School