Nilsa Delgado
Virginia Beach,VA
Summary
Detail-oriented Legal Research Clerk / Collections Research Specialist with experience supporting legal and financial operations through accurate research, data analysis, and document management. Proficient in Qlaw, Microsoft Office, and basic SQL, with a strong focus on confidentiality, compliance, and process efficiency. Seeking a 100% remote role in accounts receivable, legal operations, or compliance support.
Overview
4
4
years of professional experience
Work History
Research Clerk- Collections & Financial Data Analy
PRA Group
02.2025 - Current
- Organize and maintain case files and legal documents.
- Research statues, court decisions, legal articles.
- Use legal research database (Qlaw). Assist with documents and electronic filing system.
- Handle sensitive and confidential information responsibly. Follows up on court filings/ rejections.
- Manages incoming correspondence between the legal team, clients, courts and third parties. Follows up on court hearings results. Provides service to court personnel or vendors via mail/telephone when needed.
- Maximized office efficiency through proficient use of Microsoft Office Suite tools such as Word, Excel and Outlook.
Backroom Associate
Marshalls Department Store
09.2024 - 01.2025
- Organized backroom according to store policies and procedures.
- Provided customer service support when needed on the sales floor.
- Ensured accurate pricing of items by verifying information against labels and tickets.
Customer Service Representative
Americas kids
09.2021 - 01.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
Bachelor of Science - Science in Nursing
Interamerican University
Puerto Rico06-2012
Skills
- Conducted comprehensive analysis of case law to inform legal strategies
- Oversaw comprehensive management of case files to ensure accuracy and compliance
- Executed matching processes to ensure alignment with specified criteria
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
- Streamlined data organization processes to enhance accessibility and efficiency
- Implemented document management system to streamline information retrieval and enhance organizational efficiency
- Conducted comprehensive document reviews and synthesized key information for clarity
- Conducted comprehensive legal research to support case development and strategy formulation
- Utilized advanced legal research tools to enhance case analysis and strategy development
- Utilized Microsoft Office applications to assist in document creation and data management Supported team members in organizing presentations and reports Aided in maintaining accurate records and schedules
- Assisted in onboarding new employees through training sessions Supported team members in understanding company policies and procedures Facilitated hands-on learning experiences to enhance skill development
- Assisted in managing qlaw database operations to support team objectives Contributed to data entry and maintenance tasks to ensure accuracy Provided support in troubleshooting database issues to enhance user experience
- Facilitated effective team collaboration to enhance project outcomes
Languages
Spanish
Native or Bilingual
Timeline
Research Clerk- Collections & Financial Data Analy
PRA Group
02.2025 - Current
Backroom Associate
Marshalls Department Store
09.2024 - 01.2025
Customer Service Representative
Americas kids
09.2021 - 01.2023
Bachelor of Science - Science in Nursing
Interamerican University