NILSA RODRIGUEZ

• Manage hospital-to-SNF transitions for 12 partner hospitals, ensuring safe and timely patient discharges.
• Serve as primary liaison between hospital case managers, physicians, and facility admissions teams.
• Review clinical documentation and patient care needs to determine appropriate placement and continuity of care.
• Verify insurance coverage, complete admissions documentation, and coordinate patient transfers.
• Build and maintain referral relationships to support patient placement and facility census goals.
• Monitor referral pipelines and respond rapidly to hospital discharge requests.

The first all-in-one remote patient monitoring solution supporting continuity of care, increasing patient access to medical professionals, improving treatment protocols, and reducing the risk of unnecessary hospitalizations or readmissions.

What You’ll Do

• Fostered customer engagement and adoption by building relationships with users and stakeholders, identifying barriers, and ensuring consistent system usage; tracked implementation progress and engagement KPIs to enhance satisfaction.
• Executed on-site implementations by installing, configuring, and launching platform at healthcare facilities, ensuring seamless integration into existing workflows.
• Conduct Training Sessions - Deliver hands-on training to clinical staff ensuring confident and effective use of the system from day one.
• Provided technical support, troubleshooting and resolving issues while collaborating with product and support teams.
• Tracked implementation progress using analytics to measure outcomes and satisfaction levels.

• Delivered enterprise-level support to healthcare clients, enhancing user experience with remote surgical collaboration platform.
• Assisted in over 100 remote training sessions, empowering healthcare professionals and enterprise users to effectively utilize platform features.
• Utilized Salesforce for client data management, reporting, and new account setup.
• Maintained CRM records, generated customer reports and invoices, and facilitated account outreach to improve client engagement.
• Supported onboarding and offboarding of enterprise platform users.

• Coordinated physician training programs and certifications, maintaining accurate continuing education records.
• Administered credentialing documentation and onboarding workflows, tracking compliance effectively.
• Managed vendor and physician credentialing processes, ensuring compliance with hospital regulations.
• Trained employees on new medical technology and partnered with LMS administrators to implement training modules.

• Assisted forensic pathologists with autopsy procedures, diagnostic imaging, documentation, and evidence handling.
• Maintained accurate medical documentation and EMR data for emergency medicine teams.
• Supported physicians and clinical staff with charting and diagnostic communication.

• Coordinated organ, eye, and tissue donor referrals and evaluated donor eligibility.
• Routed cases to clinical teams while coordinating operating room scheduling and transportation logistics to facilitate timely procedures.
• Supported families throughout donation process, providing compassionate guidance and sensitivity to their needs.