Nilufer Dilmen
New York
Summary
Works autonomously to manage projects from conception through execution. Brings a proactive, customer-oriented mindset grounded in scientific problem-solving, now transitioning into Customer Success Manager roles. Eager to solve the hard problems.
Overview
4
4
years of professional experience
Work History
Research Technician
Neiman Lab, Stony Brook University
Stony Brook, New York
03.2024 - Current
- Served as the primary owner for complex, long-running initiatives, aligning goals, timelines, and outcomes across multiple projects.
- Converted ambiguous problems into structured execution plans, balancing speed, depth, and resources.
- Proactively identified risks and opportunities, adjusting strategy mid-project to maximize impact and close knowledge gaps.
- Delivered measurable outcomes by prioritizing high-value approaches while deprioritizing low-return efforts.
- Managed work autonomously while maintaining clear status reporting to stakeholders.
R&D Co-op
MTF Biologics
Edison, New Jersey
06.2023 - 12.2023
- Owned two product development projects from planning through execution, driving measurable business impact.
- Exceeded a 40%+ retention target using data-driven decision-making and external research.
- Identified additional value drivers and partnered with Marketing to strengthen product positioning.
- Improved operational efficiency, reducing process times by 36% and saving ~10 hours per production run.
- Collaborated with R&D, Marketing, and Legal to align technical execution with business & compliance needs.
Undergraduate Research Assistant
Dean Lab, Stony Brook University
Stony Brook, New York
08.2021 - 06.2023
- Investigated biological systems by defining research questions, designing validation strategies, and iterating based on results to support root cause analysis in a high-ambiguity environment.
- Built and validated reporting systems (tagged reporter strains, protein assays) to monitor system behavior.
- Analyzed multi-source data to identify patterns, risks, and drivers affecting system performance.
Consultant Intern
Broadridge Financial Solutions
Stony Brook, New York
08.2022 - 12.2022
- Evaluated customer segments across proxy voting, healthcare, and trade processing to identify barriers to customer adoption and opportunities for growth.
- Developed product positioning and messaging strategies to differentiate offerings.
- Created and executed a marketing plan over 4+ channels to increase customer engagement.
- Built a customer feedback system, collecting and analyzing user insights to inform strategy and improve engagement.
- Presented strategic recommendations based on customer data and market analysis.
Education
Bachelor of Science - Biochemistry, Business Management
Stony Brook University
Stony Brook, NY08-2023
Skills
Customer success management
Project ownership
Stakeholder engagement
Data-driven decision making
Value delivery and outcome measurement
Customer engagement strategies
Root cause analysis
Problem diagnosis
Cross-functional collaboration
Schedule management
Timeline
Research Technician
Neiman Lab, Stony Brook University
03.2024 - Current
R&D Co-op
MTF Biologics
06.2023 - 12.2023
Consultant Intern
Broadridge Financial Solutions
08.2022 - 12.2022
Undergraduate Research Assistant
Dean Lab, Stony Brook University
08.2021 - 06.2023
Bachelor of Science - Biochemistry, Business Management
Stony Brook University