Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joshua Malagarie

Orange,TX

Summary

Dynamic Sales Technician with proven success at Robicheaux’s Heating and Cooling, leveraging CRM proficiency and exceptional customer relationship building to drive revenue growth. Recognized for enhancing client engagement and achieving sales goals through strategic planning and effective communication, resulting in increased customer satisfaction and loyalty.

Proud Father and Husband of 23yrs as of 2026

Overview

16
16
years of professional experience
1
1
Certification

Work History

Sales Technician

MKC Solutions
Bridge City, TX
02.2026 - Current
  • Provided technical support to clients, troubleshooting issues with products and services.
  • Assisted in product demonstrations, showcasing features and benefits to potential customers.
  • Collaborated with sales team to develop effective strategies for client engagement.
  • Maintained knowledge of industry trends and competitor offerings to enhance service delivery.
  • Documented customer feedback and technical issues, contributing to product improvement initiatives.
  • Supported marketing efforts by participating in trade shows and community events to promote solutions offered by the company.
  • Streamlined sales processes for increased efficiency, resulting in higher close rates.
  • Conducted product demonstrations, leading to a better understanding and increased interest among potential clients.
  • Continuously refined personal sales techniques through regular feedback and coaching sessions with management.
  • Maintained accurate records of customer interactions, ensuring seamless communication and follow-up throughout the sales process.

Owner/Operator

Malagarie’s HVAC
Lafayette, LA
01.2021 - 02.2026
  • Managed daily operations, ensuring efficient workflow and adherence to safety standards.
  • Trained and mentored staff on HVAC systems and customer service best practices.
  • Developed maintenance schedules, optimizing equipment lifespan and reducing downtime.
  • Implemented cost-saving measures, enhancing profitability through strategic resource management.
  • Fostered strong client relationships, resulting in improved customer satisfaction and retention rates.
  • Oversaw inventory management, ensuring timely procurement of materials and supplies.
  • Conducted regular audits of operational processes, identifying areas for improvement and implementing changes.
  • Collaborated with vendors to negotiate contracts, securing favorable terms for services and materials.
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Developed business plan, processes and procedures to provide superior Product or Service to customers.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Trained and motivated employees to perform daily business functions.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
  • Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
  • Fostered strong professional network and partnership building skills to connect with quality leads.
  • Optimized workflow processes through careful analysis of operational needs and resource allocation.
  • Contributed positively to the local community through involvement in various events or charitable organizations.
  • Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
  • Improved safety standards by regularly reviewing protocols and implementing necessary updates.
  • Implemented sustainable practices, reducing environmental impact.
  • Operated with safety and skill to avoid accidents and delays.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Completed routine maintenance on truck to keep in working order.
  • Inspected load security and checked for damages.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
  • Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.

Sales Technician

Robicheaux’s Heating and Cooling
Franklin, La
04.2010 - 01.2022
  • Managed inventory levels, ensuring availability of products for client needs and sales activities.
  • Provided valuable input during product development stages, contributing to successful launches and increased market share.
  • Leveraged CRM tools to track leads, manage opportunities, and optimize overall sales performance throughout the organization.
  • Delivered comprehensive training sessions to new hires, improving their competency in selling products effectively.
  • Collaborated with the marketing team to develop targeted promotional campaigns that boosted lead generation.
  • Forged strategic partnerships with complementary businesses to create cross-selling opportunities that benefited both parties involved.
  • Built strong relationships with key accounts, securing repeat business and long-term loyalty from clients.
  • Increased sales revenue by providing exceptional product knowledge and technical support to customers.
  • Coordinated closely with internal teams such as finance and logistics departments to ensure smooth order processing for all clients'' transactions.
  • Developed tailored sales presentations that resonated with diverse audiences and addressed specific pain points effectively.
  • Enhanced customer satisfaction with timely troubleshooting and resolution of product-related issues.
  • Stayed updated on industry trends and competitor offerings, positioning our products as superior alternatives in the marketplace.
  • Implemented effective upselling strategies by identifying additional product needs among existing clientele base.
  • Assisted in the development of sales forecasts and strategies, contributing to the overall growth and success of the organization.
  • Participated in trade shows and conferences, expanding brand awareness and generating new leads for the sales pipeline.
  • Negotiated favorable contracts that aligned with both company goals and client needs, achieving win-win outcomes.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Negotiated prices, terms of sales and service agreements.
  • Informed customers of promotions to increase sales productivity and volume.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Contributed to team objectives in fast-paced environment.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Achieved or exceeded company-defined sales quotas.
  • Maintained current knowledge of evolving changes in marketplace.
  • Met existing customers to review current services and expand sales opportunities.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Presented professional image consistent with company's brand values.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Kept detailed records of daily activities through online customer database.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Recorded accurate and efficient records in customer database.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Stayed current on company offerings and industry trends.
  • Contributed to event marketing, sales and brand promotion.
  • Developed, maintained and utilized diverse client base.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Consulted with businesses to supply accurate product and service information.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Built diverse and consistent sales portfolio.
  • Generated advertising brochure for vendor use.
  • Provided technical support to clients, troubleshooting issues with products and services.
  • Assisted in product demonstrations, showcasing features and benefits to potential customers.
  • Collaborated with sales team to develop effective strategies for client engagement.
  • Maintained knowledge of industry trends and competitor offerings to enhance service delivery.
  • Documented customer feedback and technical issues, contributing to product improvement initiatives.
  • Supported marketing efforts by participating in trade shows and community events to promote solutions offered by the company.
  • Streamlined sales processes for increased efficiency, resulting in higher close rates.
  • Conducted product demonstrations, leading to a better understanding and increased interest among potential clients.
  • Continuously refined personal sales techniques through regular feedback and coaching sessions with management.
  • Maintained accurate records of customer interactions, ensuring seamless communication and follow-up throughout the sales process.

Education

Graduation -

Comeaux High School
Lafayette, LA
05.2000

Skills

  • Sales strategies
  • CRM proficiency
  • Territory management
  • Customer service
  • Time management
  • Customer relationship building
  • Interpersonal communication skills
  • Relationship building
  • Customer relations
  • Customer experience enhancement
  • Sales presentations
  • Product and service knowledge
  • Client service
  • Sales consultation
  • Client engagement
  • Complex Problem-solving
  • Strategic planning
  • Staff training
  • Objection handling
  • Social media marketing
  • Product and service sales
  • Sales strategy development
  • Event participation
  • Customer retention
  • Relationship management
  • Customer needs assessment
  • Closing techniques
  • Records management
  • Sales development
  • Performance improvement
  • Sales expertise
  • Process improvement
  • Customer success management
  • Market trends
  • Account management
  • Cold calling
  • Performance tracking
  • Relationship selling
  • Upselling and cross selling
  • Lead prospecting
  • Account servicing
  • Sales closing
  • Business development
  • Product merchandising
  • Account development
  • Negotiation tactics
  • Product promotions
  • Strategy development
  • Prospecting skills
  • Revenue generation
  • Territory growth
  • Personnel training
  • Systems and software expertise
  • Sales funnel management
  • Retention strategies
  • Client account management
  • Regulatory compliance
  • Contract negotiations
  • Promotional planning
  • Sales forecasting
  • Competitor research
  • Lead generation
  • Expense reporting
  • Proposal development
  • Closing talents
  • Type marketing
  • Type industry expertise
  • On-site product demonstrations
  • Product or service sales
  • Territory cultivation
  • Solutions planning
  • Territory sales
  • Exceeds sales goals
  • Product management and pricing
  • Price quote preparation
  • Closing sales
  • Sales demonstration
  • Post-sales support
  • Prospecting and telemarketing
  • Contact follow-up
  • Product merchandising and distribution
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Customer satisfaction
  • Organizational skills

Certification

EPA Universal

Timeline

Sales Technician

MKC Solutions
02.2026 - Current

Owner/Operator

Malagarie’s HVAC
01.2021 - 02.2026

Sales Technician

Robicheaux’s Heating and Cooling
04.2010 - 01.2022

Graduation -

Comeaux High School

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Joshua Malagarie