Jose Barbosa
Indianapolis,IN
Summary
Proven Sales Technician with a robust background at ADT Security, adept in customer relationship building and strategic planning. Excelled in enhancing customer satisfaction and forging strategic partnerships, demonstrating exceptional interpersonal communication and sales strategy skills. Achieved significant upselling success, showcasing a commitment to excellence and a knack for problem-solving.
Overview
2
2
years of professional experience
Work History
Sales Technician
ADT Security
09.2024 - 11.2024
- Maintained accurate records of customer interactions, ensuring seamless communication and follow-up throughout the sales process.
- Enhanced customer satisfaction with timely troubleshooting and resolution of product-related issues.
- Forged strategic partnerships with complementary businesses to create cross-selling opportunities that benefited both parties involved.
- Continuously refined personal sales techniques through regular feedback and coaching sessions with management.
- Implemented effective upselling strategies by identifying additional product needs among existing clientele base.
Technician
Bastian Solutions
02.2024 - 09.2024
- Analyzed technical documentation to support troubleshooting efforts.
- Diagnosed system malfunctions for timely repairs and minimal downtime.
- Executed installation processes to ensure proper setup and functionality of systems.
- Improved equipment performance by conducting regular maintenance and troubleshooting issues.
- Conducted routine inspections to identify potential issues and prevent system failures.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Warehouse Worker
Maxxis Tire International
09.2022 - 06.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
Education
Associate In Electronics Engineering Technology - Electrical Engineering
Lincoln College of Technology
Indianapolis, IN07.2024
Certificate - Electrical Engineering
Lincoln College of Technology
Indianapolis, IN02.2024
Skills
- Sales strategies
- Territory management
- Customer service
- Customer relationship building
- Interpersonal communication skills
- Time management
- Relationship building
- Customer relations
- Sales presentations
- Customer experience enhancement
- Client service
- Product and service knowledge
- Sales consultation
- Client engagement
- Strategic planning
- Complex Problem-solving
- Customer needs assessment
- Prospecting skills
Additional Information
Work well with customers while keeping a positive attitude and always giving it my all. Fluent in 2 languages those being English and Spanish and in the process of learning a third language.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Technician
ADT Security
09.2024 - 11.2024
Technician
Bastian Solutions
02.2024 - 09.2024
Warehouse Worker
Maxxis Tire International
09.2022 - 06.2023
Associate In Electronics Engineering Technology - Electrical Engineering
Lincoln College of Technology
Certificate - Electrical Engineering
Lincoln College of Technology
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