Nilysha Genao
Bronx, NY 10452-4504,NY
Summary
Dedicated and versatile professional with a strong background in aquatic safety, customer service, and administrative support. Skilled in providing exceptional customer experiences. Proficient in handling administrative tasks and managing front desk operations. Seeking to leverage my diverse skill set and passion for healthcare to contribute effectively in a dynamic healthcare environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Safety and Emergency Response Specialist
URBN Playground
Manhattan, NY
07.2022 - 09.2023
- Responded quickly and effectively to any urgent requests from higher authorities related to an ongoing emergency response operation.
- Conducted drills with staff to practice responding to emergencies in a timely manner.
- Monitored equipment and supplies to ensure they were up-to-date and sufficient for any potential emergency situations.
Front Desk Receptionist
URBN
New York, NY
07.2022 - 09.2023
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted visitors to provide information and direct to appropriate personnel.
- Explained policies and procedures to visitors.
Safety and Emergency Response Specialist
American Pool Enterprises Inc.
New York, NY
05.2023 - 07.2023
Client Experience Specialist/Front Desk Receptionist
Lotte New York Palace Hotel
New York, NY
01.2024 - 04.2024
- Maintained accurate records of client contact information and account history.
- Instructed guests on safety procedures and spa policies.
- Promoted target merchandise while assisting guests in identifying products to meet their unique needs.
- Managed beginning and end-of-day procedures, as well as shift changes and special projects.
- Performed receptionist functions such as appointment scheduling and spa tours.
Adaptive Swim Instructor
Physique Swim School
New York, NY
07.2023 - 12.2023
- Recommended appropriate level classes to swimmers based on needs and preferences.
- Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
- Supervised class participants and enforced safety rules and regulations to prevent injury.
- Assessed swimming skill levels for each student and placed accordingly depending on results.
Education
Bachelor of Science - Nursing
Mercy University
Dobbs Ferry01-2026
High School Diploma -
Nuasin Next Generation Charter School
The Bronx, NY06-2022
Skills
- Sales Support
- Teamwork and Collaboration
- Multitasking
- Interpersonal Communication
- Client Retention Strategies
- De-Escalation Techniques
- Time management abilities
- Billing Adjustments and Refunds
- Excellent Communication
Certification
- Basic Life Support (BLS) Certification Issued by American Heart Association
- Lifeguard Certification Issued by American Red Cross
- CPR Certification Issued by American Red Cross
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Client Experience Specialist/Front Desk Receptionist
Lotte New York Palace Hotel
01.2024 - 04.2024
Adaptive Swim Instructor
Physique Swim School
07.2023 - 12.2023
Safety and Emergency Response Specialist
American Pool Enterprises Inc.
05.2023 - 07.2023
Safety and Emergency Response Specialist
URBN Playground
07.2022 - 09.2023
Front Desk Receptionist
URBN
07.2022 - 09.2023
Bachelor of Science - Nursing
Mercy University
High School Diploma -
Nuasin Next Generation Charter School
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