Branden (Brandy) Roberts
Winchester,OH
Summary
Detail-oriented individual with a strong work ethic and proven ability to manage high-volume workloads. Experienced in coordinating outreach efforts and processing client documentation to ensure compliance and timely service delivery.
Vast skill-set in many work environments from patients, to customers to clients. Steady and focused on tasks ahead while maintaining all current work and staying on task. Always ready and willing to learn.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Emergency Services Specialist
Adams-Brown Community Action Partnership (ABCAP)-Home Energy Assistance Program (HEAP)
Winchester, OH
07.2025 - Current
- Assisted clients in completing applications for home energy assistance programs.
- Educated community members about available resources and eligibility requirements.
- Coordinated outreach efforts to increase program awareness among underserved populations.
- Processed and verified client documentation to ensure compliance with program guidelines.
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Maintained accurate records of client interactions and services provided.
Warehose Technician
Milacron
Batavia, OH
04.2019 - 10.2024
- Operated forklifts and pallet jacks to efficiently move materials throughout warehouse.
- Conducted regular inventory checks to ensure accurate stock levels and organization.
- Implemented safety protocols, reducing workplace accidents and enhancing team awareness.
- Trained new employees on equipment operation and warehouse procedures for consistency.
- Monitored equipment performance, initiating maintenance requests to minimize downtime.
- Developed standard operating procedures leading to enhanced operational effectiveness in daily tasks.
- Maintained a clean and organized workspace, facilitating easy access to equipment and materials.
Outpatient Scheduler/Med-Surg Unit Clerk/Heart Monitor Technician
Adams County Regional Medical Center
Seaman, OH
10.2005 - 04.2019
- Scheduled patient appointments using electronic health record systems to optimize clinic workflow.
- Coordinated with healthcare providers to ensure timely communication of patient needs and appointment changes.
- Managed insurance verification processes to facilitate seamless patient check-ins and reduce wait times.
- Developed efficient scheduling protocols that improved patient satisfaction and reduced appointment cancellations.
- Managed high call volumes while maintaining a professional demeanor, prioritizing tasks according to urgency and importance.
- Promoted a positive image of the facility through excellent interpersonal skills when interacting with patients, families, visitors, physicians, or other personnel.
- Managed patient records and documentation to ensure accuracy and compliance with healthcare regulations.
- Coordinated communication between medical staff and patients, enhancing service delivery efficiency.
- Prepared admissions charts and scanned records.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Monitored cardiac patients using telemetry equipment to ensure real-time data accuracy.
- Analyzed heart rhythm patterns to identify abnormalities and report findings to medical staff.
- Maintained equipment functionality through regular testing, calibration, and troubleshooting techniques.
Business Manager/Human Resources Specialist
John R. Grier Architect
Blue Ash, OH
03.2000 - 10.2005
- Developed comprehensive project budgets and forecasts to ensure financial accuracy.
- Evaluated vendor contracts and negotiated terms to optimize cost-effectiveness and quality of services.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
Education
No Degree - License Practical Nursing Program
Southern States Community College
Mount Orab, OHHigh School Diploma -
Goshen High School
Goshen, OH05-1999
Skills
- Customer support
- Workflow management
- Sales support
- Service delivery optimization
- Strong work ethic
- Attention to detail
- Multitasking and organization
- Excellent communication
- Computer skills
- Team collaboration
- Data entry
- Quality control
- Documentation and reporting
- Service scheduling
- Data processing
Certification
- Certified Heart Monitor Technician
- Medical Billing/Coding for ICD-10 coding/Prior Authorizations
- Fork Truck License
- CPR/First aid Responder for both Hospital and Warehouse setting
- De-escalation and Mental Health Responder Training
Timeline
Emergency Services Specialist
Adams-Brown Community Action Partnership (ABCAP)-Home Energy Assistance Program (HEAP)
07.2025 - Current
Warehose Technician
Milacron
04.2019 - 10.2024
Outpatient Scheduler/Med-Surg Unit Clerk/Heart Monitor Technician
Adams County Regional Medical Center
10.2005 - 04.2019
Business Manager/Human Resources Specialist
John R. Grier Architect
03.2000 - 10.2005
No Degree - License Practical Nursing Program
Southern States Community College
High School Diploma -
Goshen High School