Julia Munoz
Portland,OR
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
2
2
years of professional experience
Work History
Emergency Services Specialist
Bradley Angle
01.2024 - Current
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Developed strong relationships with participants, fostering trust and loyalty through exceptional service delivery.
- Enhanced shelter residents'' well-being by providing compassionate care and support.
- Maintained accurate records of resident interactions, ensuring confidentiality and compliance with organizational policies.
- Navigated complex situations involving clients experiencing mental health challenges or substance abuse issues, providing non-judgmental assistance when needed.
- Managed challenging situations effectively, promoting conflict resolution and positive outcomes.
- Provided crisis intervention, addressing immediate concerns while connecting individuals to appropriate resources.
- Assisted in maintaining a safe and clean environment for all shelter occupants.
- Enhanced the efficiency of resource allocation by tracking inventory levels and making timely requests for necessary supplies.
On-call Shelter Coordinator
Path Home
11.2023 - Current
- Improved shelter operations by streamlining intake processes and implementing efficient record-keeping systems.
- Monitored inventory levels of essential supplies such as toiletries, bedding materials, and cleaning products to ensure a consistent stock for resident use.
- Monitored facility maintenance issues, addressing problems promptly to maintain a clean and safe living environment.
- Work with staff, volunteers, and residents to ensure that shelter is safe and welcoming to a broad diversity of families experiencing homelessness.
- Support on-site volunteers to have a meaningful experience. Help them find projects to do while they are volunteering alongside staff at shelter.
- Log daily activities using cloud based software, creating timely and accurate records on services provided.
- Utilize a strengths-based approach with families as they manage shelter living, which involves supporting families with communal living, interpersonal conflict, and the stressors of homelessness.
- Communicate intentionally with families and staff involving issues of shelter management.
Residential Advocate
New Avenues For Youth
10.2022 - 11.2023
- Improved residential environment by implementing and enforcing house rules and policies.
- Provided essential support for residents by developing individualized service plans and conducting regular follow-up meetings.
- Enhanced resident safety with thorough monitoring of the property, addressing any potential hazards or concerns promptly.
- Strengthened community relationships, organizing events and activities to foster connections among residents.
- Responded effectively to crises situations, utilizing de-escalation techniques and coordinating appropriate interventions.
- Initiated constructive conversations around conflict resolution among roommates leading to improved interpersonal dynamics.
Volunteer
UNICA
06.2022 - 11.2022
- Assisted with the crisis line and office duties.
- Supported staff with data entry and made sure files were organized and up to date.
- Assisted with special events and programs.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
Education
High School Diploma -
Clackamas High School
Clackamas, OR06.2021
Skills
- Safety Protocols
- Compassionate Nature
- Conflict Resolution
- Cultural Sensitivity
- Time Management
- Problem Solving
- Decision Making
- Computer Literacy
Languages
Spanish
Native or Bilingual
Timeline
Emergency Services Specialist
Bradley Angle
01.2024 - Current
On-call Shelter Coordinator
Path Home
11.2023 - Current
Residential Advocate
New Avenues For Youth
10.2022 - 11.2023
Volunteer
UNICA
06.2022 - 11.2022
High School Diploma -
Clackamas High School