Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nilza Andrade

Boston,MA

Summary

Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients.

Overview

9
9
years of professional experience

Work History

PCA

Tempus Unlimited
04.2014 - Current


  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.

Customer Service Specialist/ Troubleshooting

SimpliSafe
10.2019 - 09.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Resolved concerns with products or services to help with retention and drive sales.

Education

Certificate - Real Estate

AstroFliping
Arizona, AZ
09.2023

Certificate - Language Interpretation And Translation

Language Connection
Boston, MA
01.2018

Credits - Biology

Pine Manor College
Chestnut Hill, MA
05.2014

Skills

  • Customer Service
  • Troubleshooting
  • General Housekeeping
  • Patient-Focused Care
  • Emotional Support
  • Patient Service
  • Communication, Accountability, Leadership, Responsibility,

Languages

Portuguese
Full Professional
Spanish
Elementary
English
Full Professional

Timeline

Customer Service Specialist/ Troubleshooting

SimpliSafe
10.2019 - 09.2020

PCA

Tempus Unlimited
04.2014 - Current

Certificate - Real Estate

AstroFliping

Certificate - Language Interpretation And Translation

Language Connection

Credits - Biology

Pine Manor College

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Nilza Andrade