NIMA A. BAIK
Los Angeles,USA
Summary
Driven and dynamic hospitality professional with expertise in delivering refined, detail-driven guest experiences while leading teams in high-volume, upscale restaurant environments. Adept at staff development, operational oversight, and maintaining the highest standards of service, cleanliness, and professionalism.
Overview
18
18
years of professional experience
Work History
Private Event Bartender
Self-employeed
Los Angeles, CA
09.2022 - Current
- Acted as the primary point of contact for VIPs, celebrity clientele, delivering discreet, high-touch hospitality.
- Provided bartending services for affluent clients in Beverly Hills, Bel Air, Westwood, Calabasas, and Malibu.
- Prepared and served diverse cocktails for events at private residences and hotels.
- Created customized drink menus reflecting event themes and guest preferences, elevating guest engagement and satisfaction.
- Provided attentive interaction with guests to ensure satisfaction. to provide an excellent customer experience.
- Maintained cleanliness and organization of the bar area during events.
- Led and coordinated on-site staff in fast-paced environments, ensuring seamless event execution and optimal guest satisfaction.
Operations Manager
Chez Mia
Los Angeles, CA
09.2024 - 01.2026
- Oversaw financial performance, including budgeting, payroll, labor optimization, and cost controls, enhancing operational efficiency and profitability.
- Managed vendor relationships, inventory systems, and procurement to ensure premium product quality and cost efficiency, supporting overall operational goals.
- Directed daily front- and back-of-house operations for a high-volume, luxury dining establishment, ensuring superior service, and maximizing guest satisfaction.
- Developed, implemented, and enforced SOPs, health and safety compliance, and company standards aligned with luxury hospitality expectations.
- Recruited, interviewed, hired, and trained team members, fostering professionalism and strengthening team capabilities.
- Used performance evaluations and continuous feedback to build high-performing teams, and create strategic, efficient schedules.
Floor Manager
Tatsu Ramen
Los Angeles, CA
12.2015 - 07.2022
- Oversaw daily operations, enhancing floor management and elevating customer satisfaction.
- Resolved guest concerns with discretion and professionalism, driving repeat clientele and positive reviews, applying problem-solving skills in a fast-paced environment.
- Trained and mentored staff on best practices, ensuring adherence to company policies and procedures.
- Assigned tasks based on team members' individual skillsets, optimizing overall team productivity.
- Maintained cleanliness and sanitation standards, ensuring compliance and enhancing guest experience.
- Collaborated with upper management to identify and implement strategic operational improvements.
Waiter
Blue Ribbon Sushi
Los Angeles, CA
06.2015 - 12.2015
- Provided exceptional customer service in upscale dining environment, ensuring memorable dining experiences through meticulous attention to detail.
- Guided guests through Japanese cuisine, enhancing their dining experience with tailored recommendations and personalized service.
- Recommended wine, spirit, and beer pairings from diverse selection, enriching guest experience and complementing Japanese culinary offerings.
- Processed cash and credit transactions efficiently using a point of sale system.
Bartender
La Piazza
Wertheim, Germany
01.2008 - 03.2015
- Prepared and served various alcoholic and non-alcoholic cocktails, adhering to high mixology standards.
- Leveraged extensive wine knowledge to enhance guest experience through curated Italian and French selections.
- Provided personalized menu pairings to elevate dining experiences in fine dining Italian restaurant.
- Achieved high levels of customer satisfaction by maintaining professionalism and attention to detail.
- Maintained organized dining and bar areas, including efficient supply stocking.
Education
Bachelor of Arts - Music Distribution and Philosophy
University of Cologne
Cologne, GERMANY06.2015
Private Apprenticeship - Guitar & Music Theory
Nikitakis School
Cologne, GERMANY02.2015
Skills
- Microsoft Office
- Photoshop
- Toast (XtraChef, Sling, Payroll)
- SpotOn (Teamworks, Payroll)
- Craftable Inventory/Invoice
Timeline
Operations Manager
Chez Mia
09.2024 - 01.2026
Private Event Bartender
Self-employeed
09.2022 - Current
Floor Manager
Tatsu Ramen
12.2015 - 07.2022
Waiter
Blue Ribbon Sushi
06.2015 - 12.2015
Bartender
La Piazza
01.2008 - 03.2015
Bachelor of Arts - Music Distribution and Philosophy
University of Cologne
Private Apprenticeship - Guitar & Music Theory
Nikitakis School