Abby Sprague
Customer Service
Plano,TX
Quote
It is never too late to be what you might have been.
George Eliot
Summary
Experienced bartender with a strong focus on customer experience and regulations compliance. Skilled in suggestive selling and complex problem-solving. Proven ability to manage inventory levels and mentor new team members.
Overview
9
9
years of professional experience
Skills
- Microsoft Word (10 years)
- Customer service (9 years)
- Customer support (2 years)
- Bartending (7 years)
- Serving Experience (9 years)
- Sales (4 years)
Work History
Private Event Bartender
BarorBrew
05.2021 - Current
- Highly reviewed and requested event bartender
- This position requires planning and executing of client's needs to provide prompt and quality service during private events.
- Responsibilities include crafting cocktails and signature drinks to guests of the client, maintaining a timeline presented by the planner, complying with federal and state laws regarding alcohol consumption, as well as providing a tailored experience to the occasion.
Server/Bartender
Pappasito's Cantina
09.2019 - Current
- Advanced customer service skills allowed for quick promotion and mentoring of other employees.
- In this role you are required to manage multiple tasks in a fast-paced, high stress environment.
- Skills required for this position are maintaining professionalism in tough situations, retaining substantial amounts of information, anticipating guest needs, and serving guests promptly.
Independent Insurance Broker
Penn Global Marketing
Dallas, TX
11.2020 - 05.2021
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- This role required generating business through cold leads and in person visits with clients.
- Personalizing health insurance packages through Medicare and third party insurance companies to meet the client's needs. Problem solving was very adamant to this role in order assist customers with maintaining their policies and gaping health plan weaknesses.
Enterprise Fulfillment Professional
Enterprise Fulfillment, JCPenney
Lewisville, TX
04.2017 - 03.2018
- Responsibilities for this position include report management such as inventory and reconciliation, receiving inbound and making outbound calls regarding online orders, troubleshooting for customers, and shipping and receiving.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Server/Bartender
Cheddar's Scratch Kitchen
07.2014 - 03.2017
- Acquired knowledge of entry-level customer service skills that quickly grew into a strong work ethic that allowed for quick promotion.
Education
High school diploma -
Coppell High School
Timeline
Private Event Bartender
BarorBrew
05.2021 - Current
Independent Insurance Broker
Penn Global Marketing
11.2020 - 05.2021
Server/Bartender
Pappasito's Cantina
09.2019 - Current
Enterprise Fulfillment Professional
Enterprise Fulfillment, JCPenney
04.2017 - 03.2018
Server/Bartender
Cheddar's Scratch Kitchen
07.2014 - 03.2017
High school diploma -
Coppell High School