Nimah Hassan
Justice,IL
Summary
Dynamic customer service leader with a proven track record at Yalla Tacos, enhancing customer satisfaction through effective complaint handling and team collaboration. Skilled in call center operations and policy enforcement, I excel in fast-paced environments, ensuring seamless service delivery and fostering positive patient experiences in healthcare settings.
Overview
10
10
years of professional experience
Work History
Management Head of Customer Service
Yalla Tacos
Chicago Ridge, IL
05.2022 - 04.2023
- Identified opportunities and found solutions for continuous improvement.
- Managed time to cover daily sales, delivery and inventory requirements, oversee cash deposits and reconcile weekly payroll.
- Maintained associate payroll, benefit and performance information.
- Organized and balanced multiple priorities within fast-paced environment.
- Enhanced customer satisfaction by effectively addressing and resolving complaints in a timely manner.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Patient Scheduler
At Home Foot Care
Chicago, IL
06.2013 - 09.2019
- Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
- Coordinated with other departments for seamless patient transfers, expediting necessary follow-up appointments.
- Verified insurance coverage and obtained pre-authorizations.
Education
Universal High School
Bridgeview, IL06.2013
Skills
- Complaint handling
- Policy enforcement
- Call center operations
- Customer engagement
- Willingness to learn
- Teamwork
- Teamwork and collaboration
- Attention to detail
Timeline
Management Head of Customer Service
Yalla Tacos
05.2022 - 04.2023
Patient Scheduler
At Home Foot Care
06.2013 - 09.2019
Universal High School