NIMA HAKIMI
Summary
Computer science professional with good technical skills, firm grasp of business needs who is able to assess risks, troubleshoot problems and conduct tests. Newly graduated web developer offering enthusiasm and understanding of various programming languages and looking to join an organization where the opportunity for growth and personal development is embraced.
Overview
7
7
years of professional experience
Work History
QA Team Lead
Cast & Crew Entertainment Services
07.2021 - Current
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Tailored testing procedures to obtain data most relevant to understanding underlying causes of production limitations.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Recorded and organized test data for report generation and analysis.
- Reported problems and concerns to management.
- Collaborated with cross-functional teams to identify areas for improvement in development process.
- Collaborated with developers to identify and resolve software issues, leading to higher product reliability.
Product Support Analyst
Media Services(Cast & Crew Entertainment Services)
08.2019 - 06.2021
- Engaged end users and answered questions via email, phone, website live chat and in forums
- Solved hardware and software interface issues, enabling improved integrity of entire system.
- Created comprehensive test plans, test scripts and use cases to support testing objectives.
- Continuously tested software to identify bugs within the Software
- Documented all transactions and support interactions in Zendesk for future reference and addition to knowledge base
- Patiently walked individuals through basic troubleshooting tasks
- Broke down and evaluated user problems using test scripts, personal expertise and probing questions
- Experience with Ticketing and tracking systems like Zendesk, Salesforce,Jira and standard office productivity tools such as MS Office.
- Scheduled online Demo for new clients
- Followed up with clients to verify optimal satisfaction following support engagement and problem resolution.
Software Support Specialist
Kazi Group
09.2018 - 08.2019
- Resolved a diverse range of technical issues across multiple systems and applications
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Managed equipment upgrades, programming adjustments and billing information
- Patched software and installed new versions to eliminate security problems and protect data
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Engaged end users and answered questions via email, phone and website.
Assistant Professor
CSUN Language And Literature Department
08.2017 - 12.2018
- Adapted teaching methods and class materials to suit student needs
- Built strong rapport with students through class discussions and academic advisement
- Planned appropriate and engaging lessons for both classroom and distance learning applications
- Maintained classroom structure and student engagement
Education
Bachelor of Science - Computer Science
California State University Of Northridge
Northridge, CA2019
Skills
- API Testing Experience
- Debugging techniques
- Manual Testing Proficiency
- Performance Testing Abilities
- Regression Testing Expertise
- SQL understanding
- Training implementation
- MS Office
- Desktop support
- Test script development
- Azure DevOps experience
- System verification
- Test scripts and diagnostics
- Knowledge of JIRA
Projects
An Augment Reality(AR)
- Turn-Based Strategy game
- 2D Character Concept and 3D map object version
- Game can played in several modes
- Website
Timeline
QA Team Lead
Cast & Crew Entertainment Services
07.2021 - Current
Product Support Analyst
Media Services(Cast & Crew Entertainment Services)
08.2019 - 06.2021
Software Support Specialist
Kazi Group
09.2018 - 08.2019
Assistant Professor
CSUN Language And Literature Department
08.2017 - 12.2018
Bachelor of Science - Computer Science
California State University Of Northridge
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