Nimo Mohamed
Saint Paul,MN
Summary
Experienced customer service professional with a solid seven-year track record in the industry. Recognized for exceptional work ethic and delivering phenomenal customer service.
Overview
5
5
years of professional experience
Work History
Direct Support Professional
Primary Living inc
06.2024 - Current
- Provides direct care to those with intellectual and developmental disabilities
- Fosters positive relationships between caretakers and individuals served
- Ensures client safety and maintains a safe environment
- Reminds and assists clients with self administration of medications
- Encourages self help activities
- Reports changes in client’s condition or family situation to administrators and supervisors
- Accompanies clients to scheduled appointments and transports clients or running errands for client
Hostess/Server
The Cheesecake Factory
10.2021 - 06.2024
- Ensured our tables are clean and tidy when guests arrive, presenting menus and serving food and beverages
- Maintained a polite and friendly attitude & being quick with my feet
- Answered questions & made recommendations for complementary products
- Collaborated with servers, bar, managers and kitchen staff
- Dealt guest with complaints with a positive attitude
- Let guests know of wait times and contacted them as a table becomes available
- Booked reservations over the phone, online platforms, or in person for guests
- Maintained a clean, tidy, and welcomed front of house experience
- Seated guests at designated tables
Overnight Cashier/Customer Service Representative/ CSM
Cub Foods
02.2020 - 10.2021
- Handled cash and credit transactions
- Conducted cash drops and changes.
- Conducted training sessions for new hires.
- Executed tasks according to specified standards.
- Made sure registers were put away at the end of the shift
- Provided the best experience for our online shopping customers
- Ensured quality selection of product
- Prepared orders for delivery by ringing up and bagging orders in an efficient and effective manner
- Ensured customers received exceptional treatment by showing care, concern, and patience consistently.
- Worked overnights as cashier and customer service representative
- Provided support to the grocery department as necessary.
Foods cashier/Team lead /Retail associate
Mall of America
11.2019 - 01.2020
- Maintained focus on guest service while following health code regulations
- Provided fast, friendly, and accurate service
- Engage and interact positively with guests, both verbally and nonverbally
- Answered general guest questions or direct guests to resources for answers
- Informed guest about product options and utilize suggestive selling techniques to increase sales
- Ability to multitask and be a team player at work environment
- Handled customer inquiries effectively.
- Resolved guest complaints efficiently.
- Handled cash and credit transactions
- Maintained knowledge of current sales, promotions and discounts
- Utilized suggestive selling techniques upsell items to raise the average dollar per transaction and increase sales
Education
GED - Pilot
South High School
Minneapolis, MN06.2022
Skills
Team Leadership
Customer service
Effective Time Management
Flexibility in Changing Environments
Quick Learner
Exceeding Expectations
Client Relations
Timeline
Direct Support Professional
Primary Living inc
06.2024 - Current
Hostess/Server
The Cheesecake Factory
10.2021 - 06.2024
Overnight Cashier/Customer Service Representative/ CSM
Cub Foods
02.2020 - 10.2021
Foods cashier/Team lead /Retail associate
Mall of America
11.2019 - 01.2020
GED - Pilot
South High School
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